Sr. Client Success Executive

Who we are

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

At Quantum Health, we don’t just manage accounts — we build strategic partnerships that transform how our clients deliver healthcare. We are seeking a Senior Client Success Executive (Sr CSE) who serves as a trusted, consultative partner to clients, confidently articulating the value of Quantum Health’s solutions while guiding executive stakeholders toward deeper investment and long-term impact. This individual combines strong relationship-building skills with the confidence to lead and manage client engagements, ensuring effective adoption, measurable outcomes, and sustained growth.

The Sr CSE proactively aligns client goals with our solutions, fosters long-term satisfaction and retention, and collaborates cross-functionally to drive strategic success and account expansion.

The ideal candidate will have a background in upper-mid customer relationship management with demonstrated success exceeding expectations maintaining and growing their book.

This position is located at our Dublin, OH campus with hybrid flexibilityormay work remotely anywhere in the United States of America.

• Client Value Realization:Work closely with clients to understand their business objectives and ensure the company’s product or service delivers measurable value aligned with their goals.
• Client Relationship Management:Serve as the primary point of contact for key accounts, managing day-to-day communications and ensuring strong relationships with client stakeholders at all levels.
• Onboarding & Adoption:Lead clients through the onboarding process and drive product/service adoption by providing training, best practices, and ongoing support tailored to their specific needs.
• Client Growth & Upselling:Identify opportunities for account growth, including upselling additional services, cross-selling complementary products, and recommending new solutions that enhance client success and increase revenue.
• Retention & Renewal Management:Proactively manage client renewals, minimizing churn through ongoing engagement and demonstrating continuous value.
• Client Health & Engagement Insights:Monitor client engagement, adoption trends, and business outcomes to anticipate needs, mitigate risks, and uncover opportunities for deeper partnership.
• Strategic Account Planning:Develop and execute forward looking success plans that integrate new product offerings, support client transformation goals, and drive mutual growth.
• Performance Metrics & Storytelling:Track key success indicators (adoption, engagement, satisfaction, value realization) and translate insights into clear, compelling narratives for clients and internal stakeholders.
• Proactive Guidance & Support:Act as a strategic partner to clients, helping them navigate change, adopt new capabilities, and maximize value—not just resolving issues, but anticipating needs and guiding them toward success.
• Cross Functional
  
  Collaboration:
  
  Work closely with Sales, Product, Marketing, and Consulting teams to ensure…