Member Services Associate

Position Overview

AO Globe Life is looking for a Work-From-Home Member Services Associate to support individuals, families, labor union members, credit union members, and association members as they explore insurance coverage options. You will work virtually with clients, identify their needs, and provide helpful education around life, supplemental health, and accident insurance.

This remote position offers a supportive environment with warm leads, training, coaching, and opportunities for professional growth.

Responsibilities

• Connect with members and prospective clients through company-provided warm leads

• Schedule and conduct virtual appointments

• Complete customer-focused needs assessments

• Explain life, supplemental health, and accident insurance products

• Help clients understand available benefits and coverage choices

• Provide responsive follow-up and client support

• Maintain organized client records and documentation

• Participate in training, coaching, and team meetings

What We Offer

• 100% remote role

• Warm leads supplied by the company

• Weekly compensation

• Unlimited earning potential

• Medical insurance premium reimbursement

• Comprehensive online training

• Daily coaching and mentorship

• Performance incentive opportunities

• No overhead expenses

• Union representation through OPEIU Local 277

• Career opportunity with a stable organization serving members for 70 years

Qualifications

• Excellent verbal, written, and listening skills

• Strong interpersonal and customer-service abilities

• Detail-oriented and dependable

• Comfortable with computer systems and virtual meeting tools

• Self-motivated and coachable

• Able to work independently while collaborating with a team