Senior Account Manager - Multifamily​/HOA

Location: Hybrid:

Yuba City, Chico, CA.

Location Status:Work will be primarily performed onsite at our office or remotely by telecommuting from your home office 2 - 4 days per week. Occasional travel to and work from other Race offices or other off-site locations may be required.

100% Company-Paid Medical and Dental Benefits

Free Fiber Internet Service

Compensation: $70,304 - $80,000 per year

5 Days/8 Hours

We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

The Senior Account Manager - Multifamily/HOA is responsible for driving sales growth by managing and expanding relationships with multifamily and homeowners association (HOA) clients, increasing the company’s footprint within MDU and HOA communities while serving as the primary point of contact for account support, service coordination, and issue resolution. This role partners closely with property managers, board members, and internal teams to ensure service delivery meets contractual commitments and client expectations.

The Account Manager proactively identifies client needs, communicates service updates, and supports retention and satisfaction across assigned accounts while maintaining a strong understanding of company products, services, and processes.

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• A valid driver's license, subject to successful verification through a DMV check, is mandatory
• Bachelor’s degree (B.A./B.S.) Business Administration, Communications, Real Estate, or a related field, or equivalent professional experience
• Minimum of 3–5 years of experience in account management, client services, property management support, telecommunications, utilities, or a related industry
• Proven experience in account management, client services, or supervisory roles, with 3-5 years of progressively responsible experience managing multifamily, HOA, property management, telecommunications, utilities, or related service-based accounts
• Demonstrated experience managing complex client relationships and service agreements independently
• Strong knowledge of multifamily and HOA operational structures, including property management and board governance processes
• Proven ability to analyze account performance, identify risks and opportunities, and recommend solutions to improve client satisfaction and retention
• Excellent written and verbal communication skills, with the ability to present information clearly to diverse stakeholders, including executive leadership and HOA boards
• Proficiency in CRM platforms, reporting tools, and Microsoft Office applications
• Ability to manage multiple accounts and priorities with minimal supervision in a fast-paced environment
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Bilingual communication skills are considered a plus, particularly when serving diverse communities

• Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
• Functional use of common office equipment, computers, and office software