Sr. Client Success Executive

Who we are

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting –

The Sr Client Success Executive, Strategic Accounts serves as the executive relationship owner and strategic business partner for Quantum Health’s most complex and high-value clients. This role is accountable for retention, revenue expansion, performance guarantee achievement, and long-term client value realization across a portfolio of national and jumbo accounts.

Operating with a high degree of autonomy, this leader drives enterprise-level strategy, aligns executive stakeholders, translates client business objectives into actionable success plans, and ensures cross-functional orchestration across Quantum Health to deliver measurable outcomes. Success in this role is defined by sustained client growth, executive-level trust, operational excellence, and strategic partnership that positions Quantum Health as an indispensable advisor.

Location:

This position is located at our Dublin, OH campus with hybrid flexibilityormay work remotely anywhere in the United States of America.

• Serve as the executive relationship owner for assigned strategic and jumbo accounts, developing multi-year partnership strategies aligned to client enterprise objectives.
• Establish and maintain C-suite and senior stakeholder relationships to position Quantum Health as a trusted strategic advisor.
• Translate client business priorities (cost containment, member experience, health outcomes, risk mitigation) into actionable account plans with defined KPIs and measurable ROI.
• Lead annual and multi-year strategic planning sessions, business reviews, and executive presentations that demonstrate value realization and forward-looking innovation.
• Own performance guarantee oversight, proactively identifying risks and implementing mitigation strategies to ensure successful outcomes.
• Drive enterprise adoption and optimization of Quantum Health solutions to maximize client value and long-term partnership stability.

• Own full retention accountability and revenue performance across assigned portfolio.
• Develop and execute comprehensive renewal strategies, including executive alignment, value articulation, and competitive positioning.
• Identify and lead expansion opportunities including cross-sell and upsell initiatives aligned to client strategic priorities.
• Proactively assess account health through data analytics, stakeholder engagement, and risk monitoring to prevent churn and uncover growth opportunities.
• Partner with Sales and Growth teams to position Quantum Health for expanded footprint within client organizations.

• Act as the internal quarterback for assigned accounts, aligning Operations, Clinical, Product, Finance, and Implementation teams to deliver a seamless client experience.
• Anticipate and resolve complex, escalated issues with executive-level visibility, ensuring rapid resolution and root-cause prevention.
• Convey client market trends, competitive intelligence, and strategic objectives to internal leadership to inform product roadmap and service…