Executive Account Manager

Executive Account Manager (EAM) – Multi-Retail (Walmart and Sam's)
Location

Bentonville, AR (Hybrid: 3 days in the office: Tuesday, Wednesday, and Thursday, and remote work: Monday and Friday + required in-person meetings)

Creative Sales Consulting (CSC) is a retail sales brokerage that helps supplier partners grow sales across major retailers through a disciplined, relationship-driven, data-informed approach. Our culture is built on the CSC Experience—leading the process, being proactive, accuracy-focused, collaborative, and creating “Clients for Life.”

The Executive Account Manager (EAM) owns day-to-day and strategic account leadership for assigned supplier accounts across Walmart and Sam’s Club. This is a hybrid role based in CSC’s Bentonville, AR office, with in-person meetings and travel as business needs require.

You will inherit an existing book of business and drive growth by leading retailer relationships, guiding supplier strategy, and ensuring strong execution across retail calendars. CSC leadership will provide new business opportunities—this role is responsible for onboarding and growing those new supplier relationships.

You will partner closely with a Sales Project Manager (SPM) for execution support as well as partner with a Replenishment Manager for inventory, forecasting signals, and in-stock performance support.

• Suppliers feel supported, prepared, and confident—CSC is their “go-to” partner (Clients for Life mindset).
• Retailer relationships are built and maintained with credibility, responsiveness, and follow-through.
• Key retail moments (line reviews, resets, item setup cycles, promotions) are proactively managed with clear timelines and ownership.
• The EAM sets direction; the SPM helps ensure execution is tight—nothing falls through the cracks.
• For Walmart, replenishment insights translate into clear actions that protect in-stock and drive sales performance.

• Own the Walmart and Sam’s Club business for assigned CSC supplier partners.
• Build and maintain relationships with buyers, assistants, replenishment/forecasting partners (as applicable), and key cross-functional retailer contacts.
• Lead line review strategy, presentations, negotiation/follow-up, and action plans; ensure suppliers are prepared with the right story, data, and materials.
• Drive growth opportunities: distribution gains, new items, modular wins, promos, and problem-solving to protect/expand sales.
• Process Ownership & Team Leadership (EAM + SPM)
• Lead the process across retailer timelines; set priorities, clarify owners, and communicate early/often.
• Partner with the SPM to coordinate deliverables, timelines, sample readiness, meeting prep, and post-meeting recaps/actions.
• Ensure accurate, on-time completion of retailer deliverables (documents, forms, data submissions, meeting recaps, action logs, etc.).
• Maintain clean documentation and accountability loops—especially when details matter most.
• Inherit and grow existing supplier accounts—expand distribution, improve execution, strengthen long-term partnerships.
• Develop and lead growth plans for assigned suppliers, identifying opportunities to expand distribution, secure new items/programs, improve execution, and grow sales.
• Onboard and grow new supplier relationships provided by CSC leadership (not self-sourced).
• Serve as a trusted advisor—translate retailer requirements into clear actions, timelines, and expectations.
• Drive responsiveness and results with a politely persistent, solutions-first approach.
• Partner with the Replenishment Manager to monitor in-stock risks, sales trends, and inventory signals.
• Align supplier actions to mitigate issues (root-cause solving, timing adjustments, communication to retailer…