Client Advisor, Luxury Sales

** Please note that while this is a fully remote position, employees must reside in one of FASHIONPHILE's Employment states: CA, FL, GA, NY, NJ, AZ, PA, UT, NV, TX, SC**

FASHIONPHILE is more than just fashion - we're revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen!

We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.

As a Client Advisor on the Luxury Sales team, you will be the face of FASHIONPHILE in this remote selling role, delivering exceptional service to our discerning clientele. Your primary responsibility will be to cultivate and maintain strong relationships with clients, driving sales and procurement through personalized communication and one-to-one engagement. You will leverage your deep knowledge of luxury products to curate tailored recommendations, ensuring each client interaction reflects the high standards of the FASHIONPHILE brand.

Responsibilities include:

• Developing and nurturing long-term relationships with clients, enhancing their engagement and increasing their lifetime value in both sales and procurement. Provide personalized consultations, understanding each client's unique preferences and needs. Meet sales and procurement goals.
• Expanding your client base through proactive networking, referrals, and community engagement. Convert sellers to buyers and vice versa. Identify and pursue opportunities to introduce new clients to FASHIONPHILE's offerings.
• Curating bespoke product selections and offers tailored to individual client tastes and purchase history. Stay informed about the latest trends and inventory to provide relevant and timely recommendations.
• Working closely with internal teams, including Procurement, Client Services, Retail, and Marketing, to ensure a seamless and exceptional client experience. Provide feedback and insights to inform inventory decisions and marketing strategies.
• Other Duties as required

• High School Diploma, GED or equivalent experience
• Minimum of 2-3 years of experience in luxury sales or client relationship management, preferably within the luxury sector.
• Proven track record of consistently exceeding sales targets and KPIs.
• Proficiency in Salesforce or similar CRM systems, with a focus on clienteling and data management.
• Exceptional communication skills, both written and verbal, across various platforms.
• Strong business acumen with the ability to understand and leverage sales data.
• Expertise in luxury handbags and accessories, with a keen eye for detail and authenticity.
• Ability to work flexible hours, including weekends and holidays as needed, to meet client needs.
• Prior Customer Service, other industry sales or entrepreneurial experience (Preferred)
• Experience with Sales Force, Shopify, POS systems, etc. (Preferred)
• Active client book of relevant contacts to support sales growth (Preferred)

• Medical, Dental and Vision Coverage
• FSA options for Medical, Dependent Care & Commuter Benefits
• Paid Time off, Paid Sick Time, and Paid Holidays
• 401(k) with generous match program
• Free Life Insurance and AD&D
• Long Term Disability Insurance
• Employee Discount

Pay Scale: FASHIONPHILE reasonably expects the range to be $50,000 - $60,000 plus uncapped monthly bonuses. Offered compensation will vary based on (a) location; (b) individual candidate qualifications; and (c) individual candidate experience. This post may be updated as new market data becomes available and is accurate as of the date of this posting. FASHIONPHILE reserves the right to modify this information at any time, subject to applicable law.