Account Manager; NL; German Speaking Customer Success

About Qargo

Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London (UK), Ghent (Belgium), and Chicago (US), and are rapidly expanding. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.

We’re looking for an Account Manager to join our team and manage our existing client base in the
Netherlands while ensuring continuous satisfaction and success!

You’ll be the go-to partner for our customers after implementation
, helping them unlock the full potential of Qargo. You’ll build strong relationships, guide customers towards success, and work closely with colleagues across the business to ensure a seamless experience, high satisfaction, and valuable customer feedback that shapes the future of our platform
.

This is a remote role based in the Netherlands
, with regular (weekly) travel to customers across the country
. For this role we are looking for people with proficiency in German
, so the role is ideal for people located on the (North-)
East side of The Netherlands - Nijmegen, Arnhem, Enschede, Zwolle, Apeldoorn.

• Manage and nurture relationships with clients post-implementation,
  ensuring their satisfaction and success
  .

• Act as key account manager
  : schedule quarterly business reviews, follow up on outstanding requests, and maintain a clear overview of client needs.

• Monitor client usage and performance
  , identifying opportunities for added value, expansion, or optimisation.

• Collaborate closely with internal teams such as support, onboarding, and product to ensure seamless customer experiences.

• Provide training and guidance to clients to help them maximise the benefits of our platform.

• Capture and manage product feature requests: listen closely to customer needs, identify critical or missing features, document and share them internally, and ensure customers stay updated on progress.

• 3–4 years of experience in account management
  , customer success, or another client-facing role.

• Experience in the transportation industry
  ; knowledge of container transport is a strong plus.

• Tech-savvy
  , comfortable working with SaaS products and familiar with APIs and integrations

• Comfortable with upselling and commercial objectives
  . You think long-term, but also have a natural commercial drive and enjoy giving presentations or demos.

• Strong interpersonal and communication skills
  , with the ability to build and maintain long-term relationships.

• Excellent problem-solving skills and a proactive,
  customer-centric mindset
  .

• Confident working both independently and collaboratively
  , managing multiple priorities with ease.

• Fluent in Dutch, English
  , and German, both spoken and written.

• Comfortable visiting clients regularly
  . Ideally, you’re based in the (North-) East region of The Netherlands (Nijmegen, Arnhem, Enschede, Zwolle, Apeldoorn).

• A competitive salary package and benefits.

• Growth opportunities in a fast-scaling tech company.

• Flexible working hours and the freedom to use your home office as your base.

• Being a part of a driven and inclusive team that is transforming the logistics industry.