Senior Manager, Customer Success and Conversion Initiatives

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Med Tech Sales

Key Account Management – Med Tech (No Commission)

People Leader

Alabama (Any City), Arkansas (Any City), Florida (Any City), Georgia (Any City), Kentucky (Any City), Louisiana (Any City), Mississippi (Any City), North Carolina (Any City), South Carolina (Any City), Tennessee (Any City), Texas (Any City), Virginia (Any City)

J&J is recruiting for a Senior Manager, Customer Success & Conversion Initiatives. This is a field based role covering FL, GA, SC, NC, TN, VA, AL, AK, LA, KY, & MS.

Purpose:

This role is part of the Key Account Management team reporting into the Director, Customer Success & Conversion Initiatives. This position is accountable for developing strategy and implementing large growth initiatives with National GPO and IDN customers. The strategies would typically be focused on executing full account conversions, implementing GPO strategies within large IDN’s and finding opportunities to work with customers to optimize their relationship with Johnson & Johnson Med Tech Surgery.

As a key partner for customers, this role will also develop and implement tools like Source view and the Conversion Toolkit while anticipating and responding to customer needs.

Customer Focus / Field Engagement:
Approximately 60-70% of this role’s time will be dedicated to customer- and field-facing activities, including engagement with National GPO and IDN customers, collaboration with KAM and sales management on large growth opportunities, support of full account conversions, VOC capture, and ensuring an outstanding customer experience throughout implementation. The remaining 30–40% will focus on internal strategy development, team leadership, analytics, cross‑functional alignment, opportunity funnel management, and operational execution.

• Ensuring an outstanding customer experience during large-scale account conversions to JJMT products
• Aligning growth opportunities with account plans to drive adoption and sales growth of our JJMT portfolio
• Sharing best‑practices, insights, voice‑of‑customer (VOC), and lessons learned with Key Account Team and Commercial Team to enable and highlight additional opportunities for growth
• Providing JJMT Executive Leadership Team GPO and IDN market trends and data‑based insights to help position the JJMT to achieve annual business plan targets for priority
• Leverage data and analytics to demonstrate opportunities and collaborate across sales teams to identify, strategize and plan the execution for large‑scale growth opportunities, collaborate with commercial excellence counterparts to ensure the right level of data and analytics
• Partnering across Key Account Team to continually improve the JJMT Surgery Value Proposition for U.S. Health System customers
• Collaborating with sales leadership to create plans for large growth opportunities and further differentiate the total value…