Manager Customer Success Managers Remote Canada

Seismic is the Go-To-Market Performance company, driving how organizations turn their strategy into revenue. Seismic brings together signals from customer conversations, buyer engagement, governed content, coaching and seller behavior to turn intelligence into winning action. Through its AI revenue execution platform, the company equips customer-facing teams with the insights, governance, and contextual guidance they need to execute with confidence and deliver measurable business outcomes.

Trusted by 2,500 organizations and over 3.5 million users around the globe, Seismic is headquartered in San Diego with offices across North America, Europe and Asia-Pacific. Learn more at  (Opens in a new tab) (Opens in a new tab)

Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here. (Opens in a new tab)

As a Renewals Manager supporting mid-market customers, you own the commercial success of a portfolio of customers by driving predictable renewals and partnering with Sales and Customer Success to maximize long-term customer value and growth. You serve as the commercial quarterback throughout the renewal lifecycle, aligning executive stakeholders, managing commercial risk, and delivering accurate forecasts while helping customers realize continued business impact from Seismic.

• 4+ years of experience in Renewals, Account Management, Customer Success, or a related commercial role within a B2B SaaS environment, with experience managing Mid-Market customers.
• Demonstrated success owning complex commercial renewals and consistently achieving retention and revenue goals.
• Proven ability to build trusted relationships with executive stakeholders and lead commercial conversations with confidence.
• Strong commercial acumen with experience negotiating SaaS agreements, pricing, and contract terms.
• Analytical mindset with the ability to leverage customer insights, usage data, and business metrics to inform commercial strategy and decision-making.
• Experience maintaining accurate forecasts and managing opportunities within Salesforce or a similar CRM platform.
• Excellent communication, collaboration, and stakeholder management skills, with a track record of influencing cross-functional teams to deliver customer and business outcomes.
• Highly organized with the ability to manage multiple complex opportunities while maintaining operational excellence and attention to detail.
• Self-motivated, proactive, and adaptable, with a continuous improvement mindset and a passion for delivering exceptional customer and business outcomes.

• Own Commercial Renewals: Lead the end-to-end renewal strategy for a portfolio of Mid-Market customers, driving predictable retention and long-term customer value.
• Build Executive Relationships: Develop trusted relationships with executive stakeholders and align commercial conversations to customer business priorities and outcomes.
• Drive Growth: Identify and progress expansion opportunities by partnering with Sales and Customer Success teams.
• Lead Commercial Negotiations: Own pricing, commercial terms, and contract negotiations to achieve successful renewal outcomes.
• Develop Account Strategies: Partner with Sales and Customer Success to create commercial account plans that support renewal success, executive engagement, and future growth.
• Manage Commercial Risk: Proactively identify commercial risks, develop mitigation plans, and coordinate cross-functional teams to remove blockers.
• Deliver Forecast Excellence: Maintain accurate renewals forecasts and CRM hygiene, providing leadership with clear…