Solution Advisor

Company Description

ADT is a leading provider of smart home security solutions, dedicated to helping people protect and connect what matters most at home and beyond. With a long-standing reputation as a trusted security partner, ADT offers advanced technology and responsive service to support safety, convenience, and peace of mind. The company focuses on reliable monitoring, rapid response, and integrated smart home features that work together seamlessly.

ADT’s mission emphasizes being there when every second counts, reinforcing its commitment to protecting customers and their communities.

The Solution Advisor role is a full-time hybrid position based in Syracuse, NY, with flexibility for some work-from-home arrangements. In this role, the Solution Advisor will engage with prospective and existing customers to understand their needs, present tailored smart home security solutions, and guide them through product options, pricing, and installation processes. Day-to-day responsibilities include conducting consultations, preparing proposals, reviewing financial and service terms, and supporting customers through onboarding and ongoing service questions.

The Solution Advisor will collaborate with sales, finance, and operations teams, maintain accurate records in CRM systems, and participate in training sessions to stay current on ADT products, services, and industry trends. This role also involves meeting defined performance goals while ensuring a positive, customer-centered experience.

• Strong analytical skills and ability to interpret customer needs, service options, and basic financial terms.
• Foundational understanding of finance concepts related to pricing, contracts, and service plans.
• Effective communication skills for explaining solutions clearly, handling questions, and building customer trust.
• Experience in training or coaching, such as helping customers understand product use or supporting team learning.
• Background in sales, customer service, or consultative roles with a focus on solution-based selling.
• Comfort with hybrid work arrangements, including use of digital tools, CRM systems, and virtual meeting platforms.
• Ability to work collaboratively across teams, manage time effectively, and meet defined performance targets.
• High school diploma or equivalent required; post‑secondary education in business, communications, or related field is beneficial.
• Prior experience in security, technology, or home services industries is a plus.