Oncology Solution Architect Expansion Team; G.E.T); Remote

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Reporting to the Business Line Manager (BLM) – Growth & Expansion Team (G.E.T), the Solution Manager leads scalable growth by translating healthcare software capabilities into measurable customer value—driving adoption, operational integration, retention, and expansion across complex, multi‑stakeholder accounts in North America. This role is accountable for successful software sales, expansion, and retention by partnering closely with product, commercial, clinical, and customer‑success teams—including Regional Directors/District Managers, Customer Success Managers (CSMs), and Technical Sales Managers (TSMs)—to build repeatable growth motions.

Strategic Sales & Account Leadership Lead complex software expansion opportunities across North America aligning execution to broader sales objectives. Develop and execute tailored account strategies that align customer business needs with software portfolio capabilities and value realization goals. Demonstrate a strong understanding of the healthcare market, including the competitive pressures facing integrated delivery networks (IDNs) and apply that insight to shape effective expansion and growth strategies.

Develop and implement communication and engagement strategies that drive focused execution, effective stakeholder alignment, and strong ongoing relationships with strategic customers. Build repeatable, scalable growth and expansion motions (a reusable GTM/customer‑expansion playbook) rather than pursuing episodic transactional events. Enablement & Cross‑Functional Collaboration Drive partnership with regional leadership, territory sales, CSMs/TSMs, and AOS teams to identify, evaluate, and prioritize expansion opportunities across complex accounts.

Support territory‑based CSMs and TSMs in strengthening account execution and aligning technical solution positioning with customer business objectives and system lifecycle needs. Drive cross‑functional engagement across sales, products, services, and finance to support coordinated execution for complex accounts. Develop and manage strategic external partnerships and ecosystem relationships that accelerate market expansion and drive health equity for communities. Market & Portfolio Insights Anticipate customer challenges related to adoption, integration, and scalability of software solutions across oncology and adjacent supporting service lines.

This includes an understanding of data flow, infrastructure enablement, and cyber‑security barriers. Contribute to business cases for investment in new offerings, integrations, and market expansion. Interpret healthcare trends, market pressures, and evolving customer adoption strategies to inform software positioning and account strategy. Drive deliberate, risk‑aware expansion within clinical, regulatory, and patient‑impact constraints, using staged rollout and adoption‑risk management. Operational & Financial Accountability Support business performance across assigned accounts by contributing to profitable growth and expansion.

Track adoption, expansion pipeline, and renewal health across key accounts in collaboration with CSMs. Contribute to quarterly performance reviews, forecasts, and business updates for leadership. Influence & Collaboration Influence complex sales cycles and enterprise account strategy through effective collaboration and strong business…