Sales Support Specialist - Remote - Eastern Time Zone

Who We Are:

Guest Worldwide is a global collective of dynamic, industry-leading companies with more than 40 years of unparalleled experience serving the unique needs of diverse markets in every corner of the world. From providing full-spectrum hospitality and distribution solutions at Guest Supply® and manufacturing award-winning personal care amenities at Gilchrist & Soames, to manufacturing versatile and innovative product assortments that create smarter textile solutions at Manchester Mills, we're proud to provide products to more than 25,000 hotels in over 100 countries.

Guest Worldwide is a wholly owned subsidiary of Sysco - an industry leading, global food and beverage distribution company, employing thousands of employees worldwide and home to the 13th largest sales organization in the world. Learn more by visiting

The Sales Support Specialist (SSS) assists in managing all aspects of a new hotel opening and is the expert in hotel brand standards for assigned accounts. The SSS ensures that each hotel is ordering products that adhere to their brands' standards, updates all brand-related material and creates brand communication for the Field Sales team. The SSS is also responsible for the New Hotel Opening/Conversion Process (NHOP) including lead generation, order entry, and working with the Accounting and Distribution teams.

• Serve as contact for Corporate Accounts customers (Hotels and Territory Managers) and key point person for assigned hotel brand(s).
• Answer inquiries, provide updates on order status, research discrepancies and handle the daily management of brand email on-box.
• Maintain, build, or deplete inventory as needed for new programs/transitions.
• Work with Sales Support Supervisor and assist Managers/Directors as needed.
• Provide customer service support to the field sales team as needed.
• Liaison with Guest Worldwide Buyers and Manufacturers to resolve any customer inquiries (i.e., lead time, order status, returns, damaged products, etc.).
• Responsible for maintaining assigned brand standards and ensuring all materials are up-to-date (resupply guides, pre-inventory templates, opening order templates, and OS&E guides).
• Collaborates with Supervisor and Managers on brand-specific new product releases/transitions and drafts brand communications to be sent out weekly.
• Coordinate kick-off process, pre-inventory orders and receiving final opening order templates for new hotel openings/conversions.
• Enter inventory building orders in People Soft for each new opening and/or brand.
• Enter new hotel opening/conversion orders into the People Soft system, manage paperwork regarding orders and work with the Accounting team to determine the credit/deposit status.
• Responsible for canceling pre-inventory order and entering the final opening order into People Soft.
• Work with the Distribution team to ship opening/conversion orders and use order management systems to manage to track, and closeout orders.

• Bachelor degree

• 1-2 years' experience in Hospitality, Customer Service and/or General Office preferred.

• Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency.
• Ability to effectively present information and respond to questions from suppliers, customers, management and inter-department staff.
• Respond promptly to requests for service and assistance as needed. Follow up as needed.
• Ability to build and maintain strong relationships with staff and customers.
• Understand team dynamics and works well independently and within a team structure.
• Capable of working with others proactively and constructively.
• Excellent planning and organizational…