Cardiovascular Territory Account Specialist – Orlando, FL

Key Responsibilities:

• Navigate and resolve account challenges with tailored solutions.
• Build and execute a strategic territory plan aligned to shared priorities to drive product demand and improve patient outcomes.
• Partner with territory teammates, field teams, and home-office colleagues to deliver access support.
• Use market/competitive knowledge and cross-functional insights to anticipate opportunities and respond with agility.
• Use territory data and market trends to generate local insights and lead impactful customer engagements (virtual or in person).
• Facilitate stakeholder planning sessions to solve complex problems across functions.
• Provide real-time access support in partnership with Patient Specialty Services (PSS).
• Use digital tools and omni-channel strategies to personalize outreach across virtual and face-to-face settings.

• Identify high-potential customers using data; influence prescription decisions.
• Drive value-based, in-person and virtual conversations; personalize engagement journeys for HCPs.
• Build relationships with opinion leaders and medical influencers; challenge behaviors to improve the patient journey.
• Develop and act on customer insights; follow up on feedback and translate into actions.
• Collaborate compliantly with cross-functional teams to address unmet patient/customer needs.
• Report technical complaints/adverse events/special case scenarios related to Novartis products within 24 hours.

• Bachelor’s degree required.
• Experience with in last 5 years in pharma/biotech/healthcare or similarly complex sales; strong account/key customer selling (Associate level: limited sales experience encouraged).
• Proven high performance selling to large accounts; analytic problem-solving; ethical leadership/compliance.
• Reside in territory or within 50 miles of territory border; travel 60–80%; valid driver’s license.

• Experience across therapeutic groups/disease states, account strategy, and new product launches.
• Knowledge of patient services, market access, buy-and-bill, specialty pharmacy, reimbursement, and/or medical calling.

• Key Account Management, Commercial Excellence, Communication, Compliance, Conflict Management, Cross-Functional Coordination, Customer Insights, Professional Ethics, Influencing, Negotiation, Selling, Technical Skills.