Account Manager - Group in South Carolina

Account Manager
- Large Group

We're looking for an experienced Account Manager
- Large Group in South Carolina to cultivate client and broker relationships, lead renewals and implementations, and provide strategic benefits expertise. Join a team that values service, accountability, and trusted partnerships while making a real impact for employers across South Carolina.

The primary responsibility of the Account Manager is to foster relationships with existing clients and brokers to ensure profitability and retention in the 50+ market. This role is also responsible for expanding relationships with existing clients and brokers to increase revenue through specific efforts to add vision and other related benefits. The Account Manager's role has duality: serving as a trusted advisor to clients and brokers through an expertise on industry trends and best practices to ensure the optimal client experience while ensuring Delta Dental of South Carolina achieves its profitability and retention as well as the addition of complementary lines of business, such as vision.

The Account Manager is also responsible for managing the new group implementation and renewal processes.

Essential functions and responsibilities include:

• Fostering relationships with existing clients and brokers in the 50+ market to ensure optimal client experiences and client retention.
• Expanding relationships with brokers and existing clients to increase revenue opportunities.
• Managing the new group implementation process in collaboration with other departments to ensure a positive client experience.
• Serving as a trusted advisor to the sales team, clients, and brokers on industry trends and best practices.
• Managing the renewal process for the assigned book of business.

Qualifications include:

• Minimum of 7 years of experience in the health benefits arena, preferably in account management.
• College degree or relevant work experience.
• Current South Carolina health insurance license.
• Strong understanding of finance, underwriting, and rating of group insurance products.
• Understanding of dental terminology and procedures preferred.
• Advanced problem-solving and decision-making abilities.
• Exceptional verbal and written communication skills.
• Proven subscription to the company's core values of integrity, adaptability, service-focused, accountability, curiosity, and community.

Competencies include:

• Accountability
• Coachability
• Communication
• Critical thinking
• Prioritization
• Relations with others
• Service orientation
• Trusted advisor

Environment:

General office working conditions may require sitting and/or driving for extended periods of time. This position currently functions as a hybrid role working from both the applicable Delta Dental office and home office environments. Any home office setting must be conducive to all guidelines outlined by the organization. This role is required to regularly attend in-person meetings, the frequency and location of which is determined by management based on departmental or organizational needs.

Occasional overnight travel may be required for client and industry meetings, conferences, as well as other Delta company meetings.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this job include the ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is frequently required to use hands and arms to handle, feel, reach, and operate a computer.

Disclaimer:

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required. The organization reserves the right to modify this job description at any time; including assigning or reassigning job duties.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.