Head of Customer Success

Head Of Customer Success

We are seeking a Head of Customer Success to build and lead GSTV's Customer Success function and drive the next phase of post-sale growth across priority advertisers, agencies, and strategic accounts. This leader will own the Customer Success operating model, account planning cadence, customer health, renewal and expansion discipline, and the evolution from support-oriented account management to proactive, revenue-driving customer partnership.

The Head of Customer Success will stand up a formal, named function that is distinct from new-logo sales and from pure account coordination. This leader will establish the structure, roles, handoffs, hiring profile, playbooks, commercial KPIs, and operating cadence required to help sellers spend more time in market while Customer Success owns the full post-sale lifecycle: onboarding, education and enablement, performance reviews / QBRs, renewals, upsell, cross-sell, and expansion planning.

This is a high-accountability role for a hands-on, commercially oriented leader who can both build the function and step directly into GSTV's most important accounts. The right candidate combines executive customer presence, media / ad tech fluency, data-driven storytelling, account growth experience, and the ability to coach a team while personally driving strategic account outcomes in the top-account pilot and beyond.

Responsibilities include, but are not limited to:

• Customer Success Strategy and Function Build
• Strategic Account Growth and Executive Customer Engagement
• Customer Health, Renewals, and Expansion Discipline
• Team Leadership and Talent Development
• Commercial Operating Model and Cross-Functional Execution

Required qualifications include:

• Proven track record building or scaling Customer Success, Account Management, Client Success, or post-sale commercial teams
• Demonstrated success growing revenue within existing customer relationships through renewals, upsell, cross-sell, product adoption, account planning, and executive stakeholder engagement
• Experience personally leading strategic customer relationships and stepping into complex accounts to improve performance, deepen relationships, and unlock growth
• Strong understanding of advertising sales, agency / advertiser dynamics, media buying, retail media, measurement, programmatic, campaign performance, and customer value storytelling
• Experience establishing operating cadence, team goals, role clarity, customer health processes, Q  standards, renewal discipline, and account planning routines
• Strong people leadership experience, including hiring, coaching, performance management, team development, and building a culture of accountability
• Strong analytical and commercial judgment with the ability to connect Customer Success activity to retention, expansion, product adoption, profitability, revenue growth, and enterprise value

GSTV is America's most engaging on-the-go video network, reaching millions of consumers at a powerful moment—while they're out in the world and ready to act. Across tens of thousands of fuel and convenience locations, we deliver premium content and data-driven advertising that drives real results for the world's leading brands.

At GSTV, we're building at the intersection of media, data, and retail—where attention turns into action. Our team is collaborative, fast-moving, and driven by curiosity, ownership, and a shared ambition to do meaningful work that scales. If you're energized by growth, impact, and shaping what's next in media, you'll feel right at home here.

GSTV Values:

• Growth Focused
• Social Accountability
• Tenacious Behavior
• Valued Actions

Benefits Day One! Medical, Dental, Vision, Paternal Leave, Life Insurance, Accident, Critical Illness, Hospital Indemnity, STD/LTD + Vol Plans., Paid Holidays, 20 PTO days + Sick time, Perks, HSA and FSA and Lifestyle Spending Account (1st of mo after 30 days), 401K Match (90 days).

GSTV offers both hybrid and remote work situations. Candidates located within commutable distance to our New York Office will be tagged to that office and are not currently considered 100% remote.