Technical Account Manager, East Region, Advanced Materials

Technical Account Manager, East Region, Advanced Materials About IMCD Group

IMCD Group, headquartered in Rotterdam, The Netherlands, is aleading global partner for the distribution and formulation of speciality chemicals and ingredients. IMCD is a strong, innovative business partner and solutions provider for producers of consumer, industrial and durable goods in multiple business sectors:
Advanced Materials, Beauty & Personal Care,Coatings & Construction, Food & Nutrition, Home Care I&I(Industrial & Institutional), Industrial Solutions, Lubricants & Energy,and Pharmaceuticals.

In partnership with our suppliers, we offer a broad and deep product portfolio. With our over 80 application laboratories across 60countries, we co-create formulations and offer solutions that allow our business partners to make products with a positive impact on the world of todayand tomorrow. Our teams focus on providing commercial and operational excellence, using the best digital and logistics tools available to create aworld of opportunity for our partners.

In 2025, with over 5,200 employees, IMCD realised revenues of EUR4,779 million. IMCD N.V.’s shares are traded at Euronext Amsterdam (symbol:IMCD) and included in the Dutch ESG AEX index, as one of 25 companies withinthe AEX and AMX indices demonstrating best ESG practices.

IMCD has introduced a new, missing element to the chemical periodic table - Element [E]. For us, it stands for our Employees and their

Entrepreneurial mindset, the driving force behind our success.

The Technical Account Manager role is a client-facing expert that ensures clients successfully use complex products to meet business goals. This role acts as a trusted advisor for technical support, proactive problem-solving, training, and driving satisfaction, retention, and growth through strategic guidance and deep product knowledge.

This position must be within the following territory: TN, KY, IN (preferably TN)

• Serves as the main point of contact for existing core accounts in a designated territory and identifies new targets for growth.
• Conduct frequent planned visits, interacting on a recurrent basis with key customers.
• Provides deep technical support, troubleshoots issues, and guides clients on product implementation, configuration, and best practices.
• Proactively identify opportunities for clients to gain more value, suggest upgrades, and align technology with business objectives.
• Support sales efforts by highlighting features, driving adoption, and identifying upsell/cross-sell opportunities.
• Act as a conduit for customer feedback, relaying insights to development teams to improve products.
• Educate clients on effective product usage, often through dedicated training sessions.
• Growsearnings per designated sales goals.

Bachelor’s degree required with a preferred area of study in Business Administration, Marketing, Chemistry, Chemical Engineering, Materials Science, or related technical degree.

Minimum 2 years’ sales, technical, lab, customer support, or inside sales experience.

• Strong technical aptitude in relevant products/industry.
• Excellent written and verbal communication skills with the ability to translate technical information to non-technical audiences.
• Problem solving and analytical skills.
• Relationship management and interpersonal skills.
• Proficiency with Microsoft Office (MS Excel and MS PowerPoint in particular).
• Strong time management skills and the ability to prioritize work.

• Experience selling chemical or technical products.
• Experience with distribution sales.
• Experience with Salesforce.

This role is hybrid, rotating between in-office and remote work environments. Access to reliable internet is a requirement. This position requires up to 50% travel. Frequent travel is both local and outside the local area. Some travel is overnight. This position has no supervisory responsibilities.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee forthis job. Duties, responsibilities, and activities may change at any time withor without notice.