Account Manager

About the Role

Our client is seeking an experienced and client-focused Account Manager to join their team in George . This role involves managing and expanding relationships with existing clients, ensuring their satisfaction and identifying opportunities for upselling and cross-selling. You will be a key liaison between the client and our internal teams, advocating for client needs while aligning them with business objectives. This hybrid position offers a blend of remote flexibility and in-person collaboration, providing a balanced work environment conducive to building strong client partnerships and achieving strategic sales goals within the Western Cape region.

• Manage a portfolio of assigned client accounts, acting as the primary point of contact.
• Develop and execute strategic account plans to drive client retention, growth, and satisfaction.
• Conduct regular business reviews with clients to assess their needs and present relevant solutions.
• Identify and pursue opportunities for upsells and cross-sells within existing accounts.
• Collaborate with internal teams (e.g., support, product, sales) to ensure seamless client experience.
• Track and report on key account metrics, identifying trends and areas for improvement.

• Proven experience as an Account Manager , Sales Executive, or similar client-facing role.
• Strong understanding of customer relationship management and sales principles.
• Excellent communication, presentation, and negotiation skills.
• Ability to manage multiple accounts and priorities effectively.
• Experience with CRM software and sales tracking tools.
• A proactive approach to problem-solving and client satisfaction in a hybrid work model.

• Competitive salary and performance-based incentives.
• Hybrid work model offering flexibility between office and remote work.
• Comprehensive health insurance coverage.
• Opportunities for career advancement and professional development.
• A supportive team environment focused on client success.