Director Key Accounts

SONIFI is known around the world as the best guest technology provider in hospitality, and it’s all because of the people behind the technology. For more than 45 years, SONIFI has been where employees thrive on collaboration and curiosity, helping hotels solve challenges with patented innovations that shape technology experiences for staff, guests, and the best companies in the industry. For the next step in your career, it’s time to set a new standard with SONIFI.

We’re looking for an experienced Director, Key Accounts to grow and strengthen some of SONIFI’s most important hospitality customer relationships. This is a home-based sales role for someone who knows how to think strategically about major accounts while still driving the day-to-day activity needed to expand business, acquire high-value opportunities, and achieve growth targets.

You’ll be responsible for growing and maintaining high-profile key accounts, expanding SONIFI’s footprint, driving upsell opportunities, and ensuring strong retention through relationship management and customer satisfaction. Your accounts will include important hospitality management companies, ownership groups, and other operators, requiring you to develop relationships with key decision-makers and influencers while selling SONIFI’s full portfolio of solutions.

Reporting to the VP of Key Accounts, you’ll take a strategic approach to account planning and long-term customer growth while tactically driving the business necessary to achieve assigned revenue and gross profit objectives.

• Develop and execute strategic growth plans for assigned high-profile key accounts, identifying new opportunities, expanding SONIFI’s footprint, driving upsells, and proactively building relationships with key decision-makers and influencers, including architects, contractors, FF&E vendors, referral partners, and other hospitality stakeholders.
• Own and actively manage your sales pipeline from prospect through the full sales cycle, maintaining prompt and accurate documentation in Salesforce, forecasting opportunities, and balancing the needs of assigned accounts, prospecting, and sales administration to achieve and exceed quota.
• Develop trusted-advisor relationships by continually assessing and validating customer needs, building strong and lasting relationships, and proactively conducting customer calls, sales pitches, presentations, and other customer engagements. Partner closely with Customer Success on QBRs and ongoing engagement strategies that drive retention, cross-selling, and upselling.
• Become an expert on SONIFI’s products and solutions and ensure appropriate solutions are designed and proposed to meet the mutual interests of the customer and SONIFI, considering installability, supportability, customer satisfaction, financial impact, business requirements, and operational considerations.
• Problem-solve for customers by analyzing their specific needs, organizing complex technical solutions, evaluating alternatives from both the customer and business perspectives, and coordinating the involvement of necessary internal resources. Shepherd high-priority requests or incident escalations when needed and make recommendations based on financial, business, and operational considerations.
• Collaborate closely with Sales Engineering, Product, Marketing, Finance, Implementations, Support, Operations, and other teams on sales targets, presentations, customer meetings, campaigns, and new business opportunities. Coordinate with internal departments to ensure site surveys, proposals, rate requests, contracts, and other customer requirements are completed within acceptable time frames.
• Contribute to SONIFI’s strategic planning, including performance objectives, financial…