Manager, Sales Education, Content & Readiness

Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we've grown into a leading provider of used and new car financing across the country.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations, and drive our Great Place to Work culture. We deliver high-quality services aligned to business needs, driving innovative improvements that support our company strategy and modern operating principles.

The Manager, Sales Education, Content & Readiness leads Sales-specific education, content, communications, coaching resources, and readiness initiatives that prepare Sales teams to execute business priorities effectively.

Reporting to the Director of Sales Readiness, this role leads a team responsible for translating Sales strategies, process changes, and go-to-market initiatives into practical learning, tools, and field-ready resources while partnering with Corporate Training & Development where appropriate.

• This position will work from home; occasional planned travel to our Southfield, Michigan office may be required. However, this position is permitted to work at our Southfield, Michigan office if requested by the team member.

• Lead Sales-specific education and readiness programs that support selling skills, product knowledge, role effectiveness, and business initiatives.
• Translate business priorities, process changes, and go-to-market initiatives into practical learning and field-ready guidance.
• Partner with Sales leaders to identify capability gaps and develop solutions that improve adoption and execution.
• Support readiness for launches, sales plays, organizational changes, and other strategic initiatives.
• Measure effectiveness and improve programs based on field feedback and business results.

• Oversee development and governance of playbooks, sales guides, talk tracks, job aids, communications, presentations, and coaching resources.
• Ensure Sales content is accurate, consistent, accessible, and aligned with business priorities.
• Develop reinforcement and coaching resources that support critical selling behaviors and performance expectations.
• Use engagement and utilization insights to improve content effectiveness.

• Lead, coach, and develop team members responsible for Sales education, content, communications, and readiness.
• Establish priorities, performance expectations, quality standards, and operating rhythms.
• Manage workload and resources to ensure timely execution of key initiatives.
• Foster accountability, collaboration, and continuous improvement.

• Partner with Sales Leadership, Product, Marketing, GTM Strategy, Analytics, Sales Enablement, and other teams to support field readiness.
• Collaborate with Corporate Training & Development on enterprise learning standards, instructional design, learning technologies, and broader development programs.
• Ensure Sales-specific programs complement enterprise learning efforts while remaining focused on Sales execution and performance.
• Serve as a trusted partner on Sales education, content, communications, coaching, and readiness needs.

• Bachelor's degree in Business, Communications, Education, Learning & Development, Marketing, Organizational Development, or a related field, or equivalent relevant experience.
• At least five years of experience in Sales Enablement, Sales Education, Sales Training, Learning & Development, Sales Operations, or a related field.
• At least two years of experience leading people, programs, or complex cross-functional initiatives.
• Experience developing Sales education, enablement content, communications, or readiness programs.
• Strong communication, project management, stakeholder partnership, and leadership skills.
• Ability to translate complex business priorities into practical, actionable Sales solutions.
• Ability to travel up to 25% based on business needs.

• Experience supporting a field-based Sales…