On-site Associate Customer Success Representative

Taranis is an AI-powered crop intelligence platform helping ag retailers and growers make better agronomic and input decisions through leaf-level insights and data-driven recommendations. We work with leading agricultural retailers and crop protection companies across millions of acres in the U.S. and globally.
Our Global Headquarters is in Westfield, Indiana, with our R&D and Innovation Center in Tel Aviv, Israel. To learn more, visit

The Role We are looking for a highly driven, customer-focused Customer Success Representative who takes ownership, operates independently, and gets things done.
You will own the day-to-day success and engagement of an assigned customer portfolio, working closely with Regional Account Managers to drive adoption, customer value, retention, renewals, and expansion.
This is a role for someone who is proactive, accountable, and resourceful — someone who manages priorities independently, communicates risks early, comes with solutions, and consistently follows through on commitments.
This position is located on-site in Westfield, IN, with periodic travel to customers.
The Goal of This Role

• Drive high renewal rates through measurable ROI delivery and consistent customer engagement
• Increase grower enrollment and adoption of Taranis Intelligence programs
• Identify and execute in-season expansion and upsell opportunities
• Support Regional Account Managers in growing and deepening customer relationships
• Ensure customers successfully operationalize Taranis within their workflows

Responsibilities

• Partner closely with the Regional Account Manager and Customer Experience as the territory’s Customer Success Representative
• Serve as the day-to-day operational contact for assigned accounts
• Drive pre-season onboarding, alignment, and expectation setting
• Maintain proactive, high-touch customer engagement throughout the growing season to obtain ROI Value stories
• Monitor account health, adoption, and engagement, proactively identifying risks and opportunities
• Deliver ROI reviews and seasonal business summaries to support retention and renewals
• Identify expansion and upsell opportunities and coordinate execution with Regional Account Managers
• Deliver virtual and in-person trainings, platform walkthroughs, and webinars
• Proactively resolve customer issues with a solutions-oriented mindset
• Maintain accurate account activity, progress, and renewal status in Salesforce and GONG (ai platform)
• Collaborate cross-functionally with Sales, Marketing, Product, Customer Experience, and Flight Operations to ensure seamless execution

Why Join Taranis?:
At Taranis, we don’t just innovate — we invest in our people.

• Empowered by Respect:
  We value diverse perspectives and ensure every voice is heard.
• Driven by Accountability:
  Ownership and transparency are foundational to how we work.
• United in
  
  Collaboration:
  
  Cross-functional teamwork is how we win.
• Dedicated to Commitment:
  We support flexibility, balance, and long-term growth.
• Inspired by
  
  Innovation: We challenge the status quo to advance agriculture globally.

Join Taranis and be part of a team committed to transforming agriculture through technology, sustainability, and measurable impact — for growers, retailers, and the future of farming.
Benefits

• Competitive Base Salary with Variable Compensation
• Comprehensive Medical, Dental, Vision Insurance
• 401K matching
• Company card for expenses
• Laptop with funds for basic in home office set up
• Agricultural expertise – 3+ years of experience in agricultural retail, cooperatives, agronomy, or another customer-facing agricultural role
• Agronomic knowledge – preferred strong understanding of corn and soybean production systems; but not essential
• Customer relationship skills – proven drive to build trusted relationships, drive retention, and…