Coachella Valley- ‘Remote Customer Sales Rep’ at Local Window Tinting

Our company mission is to improve the daily lives of Coachella Valley residents through premium window tinting and automotive restyling services delivered with exceptional quality and a seamless customer experience. You’ll be crucial to our small business’ rapid growth , converting interested inbound leads (yep,
NO cold-calling ) into scheduled appointments & valued customers through our ‘No Lead Left Behind’ strategy. As our enthusiastic, empathetic sales & customer service representative, you share our dedication to our mission. You will advance into specialist and/or management responsibilities within a safe, growth-focused, purpose-driven environment designed for you to build a rewarding career on your own terms.

THIS ROLE IS : part-time, hybrid employment in the Coachella Valley, primarily remote but sometimes requiring in-person training, meetings, and business tasks at our local shop.
THIS ROLE IS NOT : a traditional front-desk position or physical/manual labor.

• SHAPE SUCCESS: Work closely alongside owners to execute our ‘No Lead Left Behind’ strategy and convert consistent inbound interest into completed, happy-customer sales.
• COMMUNICATE & FOLLOW-UP :
  Respond to & manage approximately 20-50 leads each workday (including following up with warm leads) per sales SOP, via phone call, text message, and social media, localized in our CRM software.
• CLOSE SALES: Build a deep understanding of our services and effectively communicate features, benefits & value propositions; close sales by conveying confidence & competence, using clear calls to action, and overcoming objections without dismissing customer needs; consistently work toward sales goals & performance metrics.
• INVOICE &
  
  SCHEDULE:
  
  Send appointment deposit links, track deposit receipt, schedule confirmed appointments, and reschedule appointments as needed.
• DRIVE THE CUSTOMER JOURNEY : Take responsibility for the customer journey from inquiry to conversation to follow-up to objection handling to deposit to booked appointment, keeping each opportunity moving instead of leaving interested leads behind.
• IMPACT CUSTOMER
  
  EXPERIENCE:
  
  Keep accurate, updated notes and customer information in our CRM software; elevate customer concerns to management for best resolution; follow up with customers after service to gather feedback & request online reviews; identify and share pain points in the sales SOP & customer service delivery process for improvement.

• LOCATION: You are based in the Coachella Valley and have working familiarity with the local area. This is a primarily remote role, but occasional in-person training, meetings & business needs at our Palm Desert shop will be required.
• LANGUAGE: Strong bilingual professional written & verbal communication skills in English & Spanish.
• REMOTE WORK: You must be highly organized, detail-oriented, and confident in a dynamic, fast-paced work environment requiring real-time reliability & self-accountability while simultaneously conversing with and managing multiple leads at different stages.
• HOME WORK SETUP: You must already have access to a quiet, professional remote-work environment, a reliable computer, reliable high-speed internet, and reliable phone access suitable for the role.
• WORK AUTHORIZATION: Valid work authorization within the United States (we cannot provide visa sponsorship).
• PREVIOUS
  
  WORK EXPERIENCE:
  
  Previous experience in sales, customer service, call centers, appointment-setting, or another customer-facing role where follow-up and conversion mattered.
• AS OUR CUSTOMER REP: You are ready to be professionally coached and to grow alongside a business, take immense pride in your work, are empathetic to others’ needs, and practice excellent active…