Client Account Manager

This is a remote position, but the candidate must reside in the Northeast (Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, Vermont, New Jersey, New York, Pennsylvania, Delaware or Maryland) and be located near a major airport.

Tele Specialists is transforming healthcare delivery as the nation's largest and fastest-growing digital healthcare leader. By providing expert neurological and psychiatric care directly to over 400 hospitals and health systems across the country, we don't just provide care; we pioneer solutions that make quality healthcare easily accessible.

Join a team where your passion meets our purpose. If you’re inspired by innovation, thrive in a collaborative and entrepreneurial environment, and want to be a part of a team that’s reshaping the future of patient care, we want you on our team. At Tele Specialists, you'll discover more than just a job. You will be able to experience meaningful work, accelerated career growth, and the opportunity to redefine healthcare for the future.

• A great culture with a team environment
• A fun, diverse work environment
• A rapidly growing company with career advancement opportunities
• Medical, Dental and Vision benefits
• Paid Vacation
• Leadership Training Classes
• Tuition Reimbursement

The Client Account Manager (CAM) is a results-driven professional responsible for managing a portfolio of client accounts, strengthening long-term client partnerships, and identifying opportunities to grow revenue through strategic sales and cross-selling. The role uses a consultative, client-first approach to understand client needs, resolve issues, support retention and renewals, and maximize account value. Working collaboratively within and outside the Strategy & Growth Division, the CAM partners with cross-functional teams to deliver exceptional client experiences and contribute directly to Tele Specialists' growth.

• Proactively identify and engage decision-makers within client organizations to achieve individual and team revenue goals.
• Consistently meet or exceed annual cross-sales targets using a consultative sales approach.
• Develop and execute account growth strategies by leveraging industry knowledge and client insights.

• Build and nurture influential relationships with key stakeholders to drive account expansion.
• Identify growth opportunities through active listening and data analysis, positioning Tele Specialists as a trusted partner.
• Develop client advocates and referenceable accounts to drive further market penetration.

• Lead proactive renewal discussions with a focus on solution-based negotiations.
• Collaborate with internal teams across Sales, Finance, Quality, and Medical Staff divisions to address challenges and ensure client satisfaction.
• Partner closely with PSAMs to integrate physician feedback and issue trends into renewal strategies.
• Implement effective retention strategies to minimize churn and maximize client lifetime value.

• Serve as a client advocate by proactively addressing and resolving client issues.
• Establish and monitor key performance indicators (KPIs) to track client satisfaction and loyalty.
• Communicate insights to internal teams and recommend data-driven actions to improve outcomes.

• Develop and implement comprehensive account management plans, including relationship mapping and regular account health assessments.
• Conduct onsite visits, virtual meetings, and executive briefings to maintain strong client relationships.
• Lead internal and external stakeholder meetings at corporate, division, and facility levels.
• Ensure Salesforce is updated to reflect all key account…