Account Manager

Description

At Northern Tool + Equipment we get up every day to serve the tradespeople who keep our country running strong and the weekend warriors who want to work like them. It's our mission to make sure they have the right tools for the job, and an easy, hassle-free experience at our store so they can get in, get out and get on with the job r top priority as an Account Manager is to build and grow long-term customer relationships within an assigned territory through consultative selling, effective territory management, CRM discipline and consistent follow-through.

This role identifies customer needs, recommends relevant product and service solutions, supports retention, drives revenue growth and achieves established sales and customer satisfaction goals. It is accountable for consistent execution of assigned KPIs, proactive opportunity management, and effective CRM utilization to drive customer engagement, pipeline growth, and territory performance. Your positive, professional, roll-up-your-sleeves-to-help attitude contributes to our winning culture and makes sure we leave a lasting impression.

Location: Remote role. Candidates must be based in Minneapolis/St.Paul area to come into office on a as needed basis.

• Territory and Pipeline Management:
  Manage assigned territory activity and work assigned leads to achieve sales, growth, productivity, customer engagement, and KPI goals. Prioritize customer outreach, maintain a regular territory coverage cycle, identify and qualify new opportunities, convert leads into revenue-producing accounts, manage opportunities through defined sales stages, and maintain an active pipeline to support forecasting, account growth, and increased market share.
• Customer Relationship Management:
  Build trust-based customer relationships by conducting purposeful outreach, understanding customer business needs, providing timely follow-up and maintaining a high level of service and customer satisfaction.
• Consultative Selling:
  Use discovery questions, active listening, product knowledge and business acumen to assess customer needs and recommend solutions that support the customer's operations, purchasing priorities and business objectives.
• Sales Performance:
  Achieve assigned sales targets by identifying incremental revenue opportunities, promoting relevant products and programs, overcoming objections, negotiating effectively and confidently advancing opportunities through the sales process while protecting business value.
• CRM and Data Discipline:
  Maintain accurate and timely customer records, account activity, follow-up actions, sales opportunities and relevant customer insights in CRM. Utilize CRM as the primary tool for managing customer engagement, opportunity progression, territory planning, pipeline health, forecasting and follow-up commitments to support sales growth and business continuity.
• Product, Program and Market Knowledge:
  Promote the Company's products, services, reliability, marketing offers and promotional programs while effectively positioning solutions against customer needs and competitive alternatives.
• Collaboration and Communication:
  Keep supervisor informed of key customer developments, potential issues, pipeline opportunities and related information. Coordinate effectively with stores, customer care, merchandising, operations and other internal partners as needed to resolve issues, provide consistent customer experience and support team goals.
• Remote Work Effectiveness:
  Demonstrate accountability, responsiveness and strong organization while working in a remote environment. Effectively use phone, email, chat, CRM and business systems to communicate, collaborate and maintain productivity.
• Continuous Improvement:
  Partner with supervisor to review sales activity, customer engagement, development opportunities and action plans that support individual performance, territory growth and professional development. Regularly review KPI performance, identify gaps, and implement action plans to improve sales effectiveness and territory results Perform related duties as assigned to support department and business objectives.

• Achievement of assigned KPI objectives including customer engagement, opportunity creation and pipeline progression
• Customer retention, satisfaction and quality of account relationships.
• Timely and accurate CRM utilization, data quality, opportunity management and follow-up compliance
• Quality of opportunity qualification, pipeline…