OEM Account Manager; Commercial HVAC&R

* This is a remote position supporting OEM customers throughout North America*

Sanhua is seeking an OEM Account Manager to develop and grow HVAC&R OEM business across North America. This role combines technical expertise, business development, customer relationship management, and sales execution to drive sustainable and profitable growth.

• Develop and maintain strong relationships with OEM customers across Engineering, Procurement, Quality, Supply Chain, Finance, and Management functions
• Create and execute strategic account plans to increase market share and expand customer partnerships
• Drive long-term account growth and customer satisfaction

• Identify new applications, product opportunities, customer platforms, and growth initiatives
• Lead opportunities from inquiry and RFQ through testing, qualification, approval, and production launch
• Expand Sanhua's presence within existing and new OEM accounts

• Manage the complete sales cycle from customer inquiry to quotation, order fulfillment, delivery, and post-sales support
• Ensure internal actions and customer commitments are completed accurately and on time
• Serve as the primary point of contact for assigned accounts

• Prepare quotations and proposals
• Lead pricing discussions and contract negotiations
• Apply value-based selling principles to achieve revenue, growth, and profitability goals

• Work closely with Engineering, Product Management, Quality, Manufacturing, Supply Chain, Customer Service, and Finance teams
• Resolve technical, quality, delivery, invoicing, and commercial issues impacting customers
• Support smooth project execution and customer satisfaction

• Partner with Finance and customers to support timely collection of overdue receivables
• Assist in resolving payment-related concerns
• Support inventory planning and customer stocking agreements
• Review inventory levels regularly and address excess or slow-moving inventory through proactive customer communication

• Maintain accurate opportunity, forecast, and account information within Salesforce or other CRM systems
• Develop monthly KPI plans and monitor performance against established goals
• Submit KPI summaries, sales reports, and account updates within required deadlines

• Monitor competitor activities, technologies, pricing trends, refrigerant regulations, and customer roadmaps
• Share market insights and recommendations with internal stakeholders

• Conduct regular customer visits, business reviews, technical presentations, and commercial discussions
• Build trust and strengthen customer relationships through consistent engagement

• Perform additional projects, tasks, and responsibilities assigned by management as business needs evolve

• Bachelor's degree in Engineering required
• Mechanical Engineering, HVAC&R, Refrigeration, Thermal Engineering, or related field preferred

• Minimum of 5 years of experience managing OEM customers within the HVAC&R industry
• Proven success in OEM account management, business development, RFQs, pricing negotiations, product qualification, and strategic account planning
• Experience using Salesforce or comparable CRM systems
• Demonstrated ability to work effectively within cross-functional and international organizations
• Experience collaborating within a global organization and working across diverse cultures
• Strong presentation, communication, and stakeholder management skills

• Strong understanding of HVAC&R systems, applications, components, and OEM business practices
• Knowledge…