Sales Manager

Job Details:

Job Location:

JBD - Durham, NC 27708, Position Type:
Full Time, Salary Range: $75,000.00 Base+Commission/year, At the JB Duke Hotel, we believe exceptional hospitality begins with an engaged culture of talented people, innovative ideas, and genuine relationships.

The Sales Manager is responsible for proactively developing new business, growing existing accounts, and building strong client relationships on behalf of the hotel. This position manages assigned market segments from initial solicitation and qualification through negotiation, contracting, and follow-up, with a focus on achieving established revenue and sales activity goals.

The ideal candidate is a relationship-driven sales professional who enjoys developing new business, building lasting partnerships, and representing a distinctive hospitality experience to clients and prospective customers.

This position is based at JB Duke Hotel in Durham, North Carolina. In addition to onsite candidates, we will consider qualified remote-based candidates located within the Washington, D.C., Atlanta, Georgia, and Nashville, Tennessee markets.

Remote-based Sales Managers should be prepared to travel within their assigned markets and periodically to JB Duke Hotel in Durham for client visits, site tours, sales meetings, training, hotel events, and other business needs.

• Proactively solicit and develop new business within assigned market segments while maintaining and growing existing client relationships.
• Consistently meet or exceed established revenue, sales activity, prospecting, and account-development goals.
• Manage the sales process from initial inquiry and qualification through proposal development, negotiation, contracting, and follow-up.
• Respond promptly and professionally to customer inquiries, prospective clients, and lead referrals.
• Develop strong, long-term client relationships designed to generate repeat business, referrals, and account growth.
• Identify new business opportunities through proactive prospecting, networking, market research, sales calls, and industry relationships.
• Coordinate closely with Conference Services, Catering, and hotel operational teams to ensure a seamless transition from the sales process to event planning and execution.
• Maintain accurate and organized client records, account information, sales activities, production, and related documentation within applicable sales systems.
• Maintain a thorough understanding of hotel sales policies, procedures, standards, and operating practices.
• Provide timely sales reports, account updates, forecasts, and other assignments as requested by the Director of Sales and Marketing and Director of Group Sales.
• Develop effective working relationships with departments throughout the hotel to support client needs and overall business objectives.
• Maintain current knowledge of market conditions, competitive hotels, industry trends, and emerging business opportunities.
• Participate in sales initiatives including prospecting campaigns, sales blitzes, client events, trade shows, promotions, and other business-development activities.
• Conduct appropriate post-event and account follow-up to evaluate client satisfaction and identify opportunities for future business.
• Maintain a strong understanding of the hotel’s guestrooms, meeting and conference capabilities, food and beverage offerings, amenities, services, and overall guest experience in order to effectively represent the property.
• Represent JB Duke Hotel professionally within assigned markets, the local community, and the hospitality industry.
• Collaborate with hotel leadership to support overall revenue strategies and business objectives.
• Perform other duties and responsibilities as assigned in support of…