Key Account Manager California​/Remote

Concert Health is the leading national behavioral health medical group committed to integrating the Collaborative Care model into existing health care practices to improve patients’ lives. We believe everyone, regardless of location or insurance, should have easy access to personalized, high-quality behavioral health support that is guided by the provider they trust.

You are a seasoned account leader who is energized by depth over breadth — you'd rather go deep on a smaller portfolio of complex, high-value accounts than manage a wide book with less context on each. You build real fluency in each partner's clinical operations, stakeholders, and goals, and you use that fluency as the foundation for everything else: faster issue resolution, sharper growth strategy, and smoother provider onboarding.

You're equally comfortable being hands-on and thinking several moves ahead. Day to day, you're the named point of contact partners trust to resolve issues and keep commitments on track. At the same time, you're building the data-backed case for why a partner should expand, and running the onboarding plan for the next provider joining the account — moving between all three without losing sight of the relationship that ties them together.

You bring the judgment and track record of someone with 9+ years in Account Management, Customer Success, or Client Services in healthcare, with a career trajectory into progressively larger and more complex accounts. You've driven measurable growth in existing accounts (not just retention), ideally onboarded new sites, providers, or users into a live account, and you're credible in a room with C-suite and senior clinical leadership.

Beyond your own accounts, other Account Managers look to you for how the job should be done — you set the standard, not just meet it.

The Key Account Manager owns the complete lifecycle of Concert Health's most strategic partnerships — day-to-day relationship management, long-term account growth, and the onboarding of new providers within existing accounts. This is Concert Health's most advanced individual-contributor role in Account Management: one person, accountable end-to-end for a focused portfolio of high-value, high-complexity accounts, trusted to move fluidly between hands-on servicing, strategic growth planning, and program-managed provider launches without ever dropping the relationship thread.

Core Responsibilities:

Own Day-to-Day Partner Success & Issue Resolution:

• Serve as the primary, named point of contact for a focused portfolio of key accounts, ensuring timely, high-quality responses across clinical, operational, and administrative needs
• Proactively identify, triage, and resolve issues – driving toward systematic, scalable solutions rather than one-off fixes
• Coordinate cross-functional resources (clinical, operations, product, billing) to remove barriers and maintain momentum within each account
• Establish clear accountability, follow-through, and communication loops so nothing falls through the cracks for your accounts
• Maintain deep, current fluency in each key account's clinical operations, stakeholders, and performance, so day-to-day servicing and long-term strategy are always working from the same picture

Grow Key Accounts

• Own overall account performance for your portfolio – clinical, operational, and financial – with direct accountability for growth, not just retention
• Use utilization, outcomes, and financial data to identify white-space opportunities within each key account and translate them into a concrete growth plan
• Build and pitch data-backed growth and expansion cases to partner leadership, framing clinical outcomes and financial performance into a compelling case for investment
• Translate…