Technical Sales Rep

# Technical Sales Rep Optional Work from Home   
• Cedar Rapids, IA ## Description
** Role Summary
** The Technical Sales Representative (TSR) is responsible for maximizing customer relationships and driving profitable growth within the Quick Parts Division (QPD) customer base. Serving as a primary point of contact for buyers and planners, this role delivers responsive, customer-focused sales and service support while identifying opportunities to expand business with existing and prospective small-to-medium-sized accounts.

The TSR plays a critical role in strengthening customer loyalty, increasing revenue, and reinforcing ESP’s value proposition through technical knowledge, proactive communication, and solution-oriented support. This position combines inside sales, relationship management, and operational coordination to ensure exceptional customer experience and business growth.

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- ** Core Expectations for All Employees
** All employees are expected to:
* Deliver high-quality work within established timelines
* Work both independently and collaboratively
* Communicate proactively and professionally
* Provide excellent service to internal and external customers
* Demonstrate accountability and ownership mindset
* Contribute positively to team and company culture--
- ** Essential Job Functions
**** Customer Support & Relationship Management
*** Serve as a primary point of contact for buyers and planners within the QPD customer base
* Provide responsive support for quoting, pricing, product inquiries, and application-based requests
* Deliver exceptional customer service through proactive communication and follow-through
* Identify customer needs and provide effective product and service solutions
* Build strong customer relationships that support retention and long-term growth
** Sales Growth & Opportunity Management
*** Respond to Requests for Quote (RFQs) and manage the quoting process from initial inquiry through completion
* Analyze quote opportunities to support profitable sales growth and margin improvement
* Partner with internal teams on custom quote opportunities and solution development
* Proactively contact prospects and customers through marketing campaigns, inbound leads, and outreach initiatives
* Promote company capabilities, products, and services to increase customer engagement and revenue growth
* Conduct off-site customer visits as needed to support relationship development and sales efforts
* Maintain accurate records of opportunities, customer interactions, and activities within CRM systems
** Quality & Operational Support
*** Support and follow all Quality Management System (QMS) standards and procedures
* Assist in documenting, escalating, and resolving customer concerns or complaints
* Ensure accurate communication and coordination between customers and internal teams
* Maintain high standards of accuracy and responsiveness in all customer interactions
** Professional Development & Collaboration
*** Participate in educational workshops, networking opportunities, and ongoing training
* Stay current on products, applications, and industry trends
* Lead or participate in internal and external customer meetings
* Collaborate effectively with sales, operations, customer service, and quality teams--
- ** Core Competencies (Role-Specific)
*** Customer-focused mindset and relationship-building skills
* Strong communication and interpersonal skills
* Sales and business development aptitude
* Problem-solving and critical-thinking ability
* Accountability and follow-through
* Time management and organizational skills
* Ability to manage multiple priorities in a fast-paced environment
* Professionalism and adaptability--
- ** Technical and Functional Skills
*** Proficiency in Microsoft Outlook, Word, Excel, and Power…