Service Sales Representative

Description

Location: Remote — Spokane, WA region
Job Type: Full-Time
Department: Service Sales
Salary: $75,000–$110,000 per year, based on experience
Compensation: Commissionable role
Travel: Up to 50%

We are looking for a Service Sales Representative to join our team and help drive service revenue while delivering an exceptional customer experience. This is a remote position
, but the successful candidate is required to reside in the Spokane, Washington region to support the needs of the territory and customers.

In this role, you will support the full service sales lifecycle—from initial customer outreach and needs assessment through quoting, service coordination, and post-service follow-up. You will serve as a key connection point between our customers and internal teams, including Service, Engineering, Operations, Parts, and other cross-functional groups.

The ideal candidate is organized, customer-focused, commercially minded, and comfortable managing multiple opportunities while ensuring every detail is handled accurately and professionally. This is a commissionable sales role with significant opportunity to contribute to revenue growth and build long-term customer relationships.

• Promote and sell service offerings, maintenance programs, service agreements, and technical solutions.
• Serve as a primary point of contact for service sales inquiries and customer requests.
• Understand customer needs and recommend appropriate service solutions.
• Prepare, update, and distribute quotes, proposals, service agreements, and other sales documentation.
• Maintain accurate customer records, CRM information, pricing, and service sales documentation.
• Support customers throughout the sales process, from initial inquiry through service completion and follow-up.
• Communicate customer requirements, timelines, pricing, and expectations to internal teams.
• Address customer concerns and service-related issues, escalating complex matters when appropriate.

• Partner with Service, Engineering, Operations, Parts, and leadership to ensure customer needs are met.
• Coordinate service activities, scheduling, resource requirements, and customer commitments.
• Maintain accurate calendars, workflows, schedules, and documentation for multiple concurrent opportunities.
• Participate in customer meetings, service planning sessions, presentations, and strategic sales initiatives.
• Help ensure service sales activities are aligned with operational capabilities and customer expectations.

• Prepare service sales dashboards, pipeline updates, customer summaries, and commercial reports.
• Track customer service requests, pricing updates, service packages, and sales commitments.
• Provide insights regarding customer needs, service opportunities, and potential revenue growth.
• Support internal audits by preparing documentation and reports related to service sales accuracy, compliance, and service standards.
• Maintain awareness of company policies, pricing controls, confidentiality requirements, and applicable industry standards.

• Identify opportunities to improve service sales processes, communication workflows, and customer engagement.
• Leverage CRM, quoting, communication, and workflow systems to improve efficiency and visibility.
• Support system enhancements, integrations, and workflow improvements.
• Help develop standardized sales practices, templates, documentation, and internal controls.

• 2+ years of experience in service sales, account management, business development, customer service, inside sales, or another customer-facing commercial role.
• Demonstrated…