Order & Billing Specialist- ATI

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.

Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

As an Order and Billing Specialist specific to contracts and quoting, you will support ATI clients by managing B2B client relationships and providing sales support within your region. You will oversee day-to-day account maintenance for clients using our products and services, ensuring they receive accurate account information, quoting and pricing. Acting as a trusted adviser, you will facilitate the deal process by liaising with departments such as finance, sales, sales operations, legal, and pricing to resolve complex contracts.

This position will work a hybrid schedule from our Leawood, KS office. Fully remote considered for the highly qualified candidate.

• Cultivate internal relationships with all levels of the sales organization.
• Responds to Customer inquiries/information needs, and provides positive, courteous service to Customer/Sales Personnel.
• Serve as the trusted adviser to Sales on specified Deal and Quote related matters.
• Work as the primary liaison between multiple groups, such as finance, sales ops, legal, pricing, to help facilitate the deal process.
• Answers questions regarding products, pricing, and proof of delivery.
• Works with the appropriate internal department to process invoices, quotes, returns, and payments.
• Collaborate with sales / contract administration / finance to identify acceptable solutions, resolve complex contract issues, and develop solutions in compliance with business practices and policies.
• Works with the shipping department to expedite or ensure timely delivery of scheduled shipments.
• Maintain a daily phone shift for a dedicated faculty line, if assigned.
• Communicates pertinent customer concerns or issues to Sales Personnel.
• Maintains client information in D365, our Customer Relationship Management tool.
• Works with our Enterprise Apps team to design and test both user interface and user experience (UX/UI) for new products and processes.
• Set up and maintain product and pricing for new and existing clients.
• Create client invoices while adhering to special statement handling for specific clients.
• Maintain and enter monthly billing into billing system.
• Respond to customer inquiries, accept/enter payments from customers and facilitate customer returns.
• Input daily activities and orders into CRM, including but not limited to client billings, queueing orders.
• Review and interpret incoming contracts.
• Analyze quarterly and yearly revenue reports to ensure forecasting accuracy.

• Bachelor’s degree or equivalent preferred. High school education or GED required.
• 2+ years of experience in account management or Deal Desk function for a large sales team, customer…