Remote - Automotive Sales & Service Representative

Category :
Customer Service/Support

As an Automotive Sales & Service Specialist , you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

Currently, employment is restricted to residents of the following states: AL, AR, AZ, DE, FL, GA, IA, , IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at  or contact us here () . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

For other opportunities, please visit the TP Careers site at  .

As an Automotive Sales & Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.

• Handle inbound and outbound customer interactions professionally, building rapport and identifying customer needs through effective discovery techniques.

• Present and promote products, services, and membership benefits while tailoring recommendations to each customer's situation.

• Identify potential retention opportunities by educating members on membership benefits, services, and available solutions that align with their needs.

• Apply consultative retention strategies to preserve memberships and strengthen long‑term customer loyalty.

• Calmly attempt to resolve and de‑escalate any issues

• Escalate interactions when necessary and appropriate

• Educate customers on available plans, coverage options, features, and value‑added services.

• Track all call related information for auditing and reporting purposes

• Participate in coaching sessions, sales training, team meetings, potential client calls and continuous…