Inside Sales Manager; Remote

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart-Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the "big picture." We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice
-The "Stuff" it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping outevery checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork
-Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We "bring the weather" by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures - not just their success. We appreciate the individuality of the people around us.

The Manager of Inside Sales will spearhead regional ISR support strategies while fostering the continuous professional growth of the team. The Manager of Inside Sales will work collaboratively across departments to innovate tools, refine processes, enhance communication, and boost the efficiency of inside sales operations. This role involves managing a team while actively performing individual ISR responsibilities, all with a focus on delivering an exceptional "Total Customer Experience" to our clients.

• Provide leadership, guidance, and coaching for all direct reports to maintain an engaged, collaborative, and efficient communication and culture for the team
• Provide onboarding and training for new hires
• Work cross-functionally with regions to develop short-term or long-term strategic plans to solve for unique sales scenarios
• Work cross-functionally with regions to ensure ISR expectations, service level targets and escalation support are met
• Provide and implement actionable feedback and solutions to improve systems, processes, and tools in the sales administration process
• Manage inside sales operational performance through sales metrics, KPI’s, best practices, and workflows
• Review and accurately report on sales activities and value tracking for quotes, backlog, on-time accounts receivables management
• Refine and implement best practices and strategies for improving margins or driving increased revenue
• Uncover customer insights and identify trends in customer satisfaction or dissatisfaction
• Suggest alternative products and solutions options based on cost, availability or specifications, as needed
• Accurately process customer transactions including quotes, orders, or returns
• Monitor and approve sales credits, price adjustments,…