Sales Agent; Mexico Remote

Bikes Online is seeking a dedicated and skilled remote Sales Agent to join the team.

As a vital part of the Sales department, you will play a crucial role in providing exceptional sales support to customers and our US Sales Supervisor.

Bikes Online is on a mission to help people discover and enjoy the awesome sport of cycling. Our aim is to be America’s #1 Online Bicycle Retailer (in addition to already holding this position in Australia), providing our customers with excellent service and support on our products.

Founded in 2011, we’re global in our approach and presence with approximately 80 people in 7 countries and growing.

The Bikes Online Sales Agent is a vital part of the Sales department, providing outstanding sales support to both customers and the Sales Supervisor. You will provide complete and appropriate solutions for every customer in order to boost top-line revenue growth, customer acquisition levels and profitability. Your exceptional sales and customer service skills will extend to converting pre-sales enquiries into a sale, via product recommendations and targeted customer offers (B2C).

Reporting to the Sales Supervisor, your responsibilities will include but are not limited to:

• Present, promote and sell suitable bikes to customers based on their needs and enquiries, upselling parts & accessories relevant to their chosen bike;
• Reach out to customer leads either by phone, live online chat, or follow up with a ticketed email, sharing special offers or product recommendations to increase conversion rate and customer lifetime value;
• Selling products using solid arguments (rationale / value proposition) to prospective customers;
• Maintain positive business and customer relationships to ensure future sales;
• Achieve agreed upon sales targets and outcomes within schedule;
• Contribute to market analysis, assisting with sales tracking and status reports;
• Maintaining accurate customer records;
• Answering customer questions about bike products and availability;
• Complete sales reports and assigned tasks from the Sales Supervisor;
• Attend weekly meetings with Sales Supervisor;
• Continuously improve through feedback, while providing feedback on how the sales team can improve the customer experience and sales results

• Previous bicycle experience is essential; including familiarity with a broad range of bicycle products, including parts and accessories
• Proven success as a sales representative or in a role providing consultative customer service
• Strong written and verbal English skills with active listening ability for seamless customer interactions
• Proven time management ability to stay on task in a remote working environment, meeting goals and timelines
• Demonstrated decision-making, and analytical skills
• Proficient in using CRM software for organization and customer follow-up; previous experience with Microsoft Excel/Google Sheets, computer, and online skills. Exposure to and use of AI tools and applications
• Calm under stress, adaptable to system/process changes
• Excellent selling, negotiation, and relationship management skills
• Continuous improvement mindset, open to feedback, takes ownership, and demonstrates responsibility

• Delighting the customer
• Focusing on the process
• Taking responsibility
• Learning, growing & developing
• One team together

Bikes Online is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.