Sales Representative - Special Markets; LDS

Position: Sales Representative - Special Markets (LDS)
The Opportunity:

Avantor is looking for a dedicated and creative Sales Representative and is responsible for managing US reseller relationships, supporting revenue growth through indirect sales channels, and serving as a key commercial contact for reseller accounts. This role works closely with the Director – Resellers, Customer Service, Quotes, Pricing, Finance, Legal, Risk Management, and Operations teams to resolve customer issues, manage account governance, support commercial agreements, and ensure effective execution of reseller business strategies.

This role supports the entire United States, with heavy engagement in Texas, California, and New Jersey.

What we’re looking for:

Experience:

Experience working with commercial agreements, pricing programs, and customer negotiations.

Demonstrated ability to work effectively in a cross-functional, matrixed business environment.

Willingness to travel to customer locations 5 days a week

Must hold a valid driver's license in good standing

Collaboration Tool:
Microsoft Office, specifically Teams with preference for experience in CRM systems and Qlik Sense Preferred

Qualifications:

Minimum 5 years B2B sales experience, preferably in a distribution environment

Market knowledge and experience preferred

How you will thrive and create an impact:

Account & Channel Management Manage reseller and distributor relationships to support revenue growth and customer retention.

Serve as the primary commercial contact for reseller accounts and key business partners.

Develop and maintain account plans to drive growth within assigned reseller channels.

Identify opportunities to expand reseller engagement and increase market penetration.

Commercial Operations Support execution of pricing programs, customer agreements, and commercial terms.

Ensure reseller accounts comply with company policies and business processes.

Manage Inside Sales partner, 1 direct report.

Customer & Partner Support Build and maintain strong working relationships with reseller partners.

Manage escalated customer concerns and coordinate timely resolution.

Support customer negotiations and commercial discussions.

Act as an advocate for reseller customers within the organization.

Build strong working relationships with vendors and self-manufactured product leaders.

Cross-Functional Collaboration Work closely with Customer Service, Quotes, Pricing, Finance, Risk Management, Legal, and Sales teams to resolve commercial and operational issues.

Support B2B engagement efforts to streamline ordering processes and reduce manual order interventions.

Coordinate efforts to address payment disputes, order issues, pricing discrepancies, and customer escalations.

Provide guidance regarding reseller engagement, account ownership, and customer management processes.

Support continuous improvement initiatives that enhance customer experience and operational efficiency.

Knowledge, Skills & Abilities (Those necessary to perform the job competently):

Business & Commercial Skills Account management and customer relationship management expertise.

Knowledge of pricing, contracts, and commercial business practices.

Strong analytical and problem-solving skills.

Ability to evaluate business opportunities and customer needs.

Leadership & Collaboration Ability to influence stakeholders and drive decisions across functions.

Strong organizational and project management skills.

Effective conflict resolution and decision-making capabilities.

Ability to manage multiple priorities in a fast-paced environment.

Communication Skills Excellent verbal, written, and presentation skills.

Strong customer-facing and relationship-building capabilities.

Ability to communicate effectively with customers, peers, and leadership.

Technical Skills Proficiency in Microsoft Excel, PowerPoint, Outlook, and Teams.

Experience with CRM and ERP systems.

Familiarity with commercial operations processes.

ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions)
Typically works in a home office environment with extensive regional travel to customer locations.

Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.

A frequent volume of work and deadlines impose strain on routine basis.

Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs.#LI-Remote

Disclaimer:

The above statements are…