Account Manager - Appraisals

Job Title:

Account Manager - Appraisals
Company:
Snapsheet

Job Location:

Remote
Job Type: Full-time

About Snapsheet:
Snapsheet is claims technology the way it should be: purposeful, precise, and designed to deliver outcomes. Where others bolt things on, we engineer them in to our core systems and processes across cloud-based claims management, virtual vehicle appraisals, and elite loss and recovery services. Trusted by over 170+ P&C Carriers, MGAs, MGUs, TPAs, and logistics companies, our open architecture is built to fit how our companies work, not the other way around.

What you’ll get:

• Remote working environment - your new commute is however long it takes to walk to your desk!
• Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!
• Development
  - Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions.
• Fun
  - Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!

Job Overview:

In this role, you will manage and nurture relationships with target clients, acting as a strategic partner to optimize Snapsheet’s Appraisal Service. You’ll develop and execute account plans, identify revenue opportunities, and collaborate with internal teams to introduce new products. Additionally, you will lead client communications, analyze usage data, and ensure low-usage customers receive necessary training for optimal product utilization. Your expertise will drive user and enterprise adoption while providing clients with valuable insights and results.

Responsibilities:

• Own the relationships with target clients
• Build and execute account plans for your assigned accounts by understanding key decision makers, org charts, product utilization and new revenue opportunity
• Act as a strategic partner to your clients - deeply understanding where opportunities and friction exists and by partnering with them to implement or tune Snapsheet’s offering.
• Act as a SME for the Snapsheet Appraisal Service offering understanding where and how we drive value for each customer.
• Collaborate with internal Stakeholders to introduce new products to existing clients where applicable.
• Manage ongoing client communication including regularly scheduled meetings/calls and provide exceptional follow up, written reports and presentation.
• Analyze and develop strategies to increase user-level and enterprise-wide adoption
• Review learning and education plans to ensure customers with low usage are provided with additional training/education to fully optimize usage of Snapsheet Products
• Document communication with users and accounts accurately and in a timely manner via system tools. Ensure that issues are escalated appropriately to appropriate internal departments and management
• Regularly review and analyze data identifying the most relevant and impactful quantitative results to add value and insight to your clients business.

Qualifications:

• 3+ years in sales or account management within the insurance industry
• Strong understanding of auto insurance claims
• Demonstrated success building and maintaining client relationships, delivering results, and anticipating roadblocks
• Track record of communicating compelling value propositions and educating customers on new technology and services
• Experience implementing internal process improvements
• Strong data analysis and reporting skills
• Proficiency with Salesforce
• Excellent organizational and time management skills
• Willingness to travel as needed

Preferred

• Experience in claims operations
• Background in insurtech, insurance carriers, or fintech

We’re Built to Grow With You – And That Starts With How We Support You

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