Retail Operations Analyst W2, USC​/GC

Location: Remote – Candidates must be located in Chicago or Peoria, IL

Job Type: Contract

Pay Rate: $35–$44/hour on W2

Work Authorization:
US Citizens & Green Card Holders Only

We are seeking a Retail Operations Analyst / Territory Manager to support retail partner relationships and field operations across Illinois. This role is highly field-oriented and requires strong relationship management, problem-solving, communication, and territory ownership skills.

The ideal candidate will have experience working with retail partners, store management, sales teams, or field operations and be comfortable managing a large geographic territory with limited day-to-day supervision.

• Serve as the primary point of contact for local retail account management and partner relationship support.
• Build and maintain strong relationships with store managers, district leaders, regional contacts, Sales, Quality Assurance, and cross-functional teams
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• Respond to partner questions, concerns, requests, and complaints with urgency and professionalism.
• Resolve issues at the local level and determine when escalation is required.
• Partner with Sales and Quality Assurance teams to address retail partner concerns and ensure timely resolution.
• Develop and conduct regular business reviews with store-level partners.
• Communicate weekly, monthly, quarterly, and annual initiative progress to internal and external stakeholders.
• Identify opportunities to strengthen partner relationships and improve business results.
• Work with Sales teams to identify opportunities to expand NRG's staffing footprint within approved retail locations.
• Identify opportunities to increase sales capacity through staffing placement, staffed hours/days, and store events.
• Maintain accurate records in field management and CRM systems, including Salesforce and Badger Mapping
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• Independently manage territory priorities, follow-ups, schedules, and administrative responsibilities.
• Support assigned projects and cross-functional initiatives while maintaining accountability and confidentiality.

• High school diploma or equivalent.
• Bachelor's degree OR 2–3 years of relevant experience
  .
• 2–3 years of relevant retail, field operations, territory management, account management, or sales experience preferred.
• Ability to work independently with limited supervision.
• Strong relationship-building, customer service, and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to manage multiple priorities.
• Proficiency with Microsoft Office and standard business technology.
• Familiarity with Salesforce or a similar CRM is preferred.
• Must be comfortable managing a large geographic territory.

• Field account management experience.
• Experience supporting large-format retail partners
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• Experience managing geographically dispersed retail locations.
• Experience working with store managers, district managers, or regional leadership.
• Experience conducting business reviews and presenting business updates.
• Experience identifying opportunities to improve sales capacity, staffing, or store performance.
• Salesforce experience.

This is a heavily field-based position.

• Approximately 70–90% travel required.
• Approximately 80% field-based work / 20% home office
  .
• Significant driving and regular air travel may be required.
• Must be comfortable visiting retail stores year-round, including walking and extended time in the field.
• Standard hours are Monday–Friday, 8:30 AM–5:00 PM, with flexibility based on client availability, travel, and business needs.

The ideal candidate is a relationship-driven retail or field operations professional who can independently manage a territory, build strong relationships with retail leadership, resolve issues, coordinate with Sales and Quality teams, and identify opportunities to improve staffing and sales capacity.