Director, Global Sales, Central Region

Mandarin Oriental Hotel Group is seeking a Director, Global Sales, Central Region US to join our Commercial - Global Sales team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset?

This is a remote position based in Texas
, operating as part of the Mandarin Oriental Corporate Office in New York and the wider Global Sales team
.

The Director, Global Sales, Central Region US is responsible for managing and developing travel industry relationships across the designated Central US market. Acting as the primary point of contact for assigned accounts, the role creates and executes strategic account plans, strengthens client relationships, drives revenue and market-share growth, and maximises transient and group business opportunities across the Mandarin Oriental portfolio through travel agency partners.

The position covers Texas and the wider Central US region and reports to the Director, Travel Industry, The Americas
. Regular travel is required, and the successful candidate must be based in Texas and live within a one-hour drive of a major airport.

• Account Management: Manage and develop a portfolio of key travel industry accounts through planned sales activities aligned with the overall Global Sales strategy.
• Strategic Account Planning: Create and implement account plans that maximise revenue from established and target accounts while supporting the diversification of Mandarin Oriental’s client base.
• Revenue Generation: Achieve or exceed agreed revenue and room-night goals across all assigned accounts and geographical territories.
• Business Development: Identify and convert transient and group business opportunities across Mandarin Oriental’s global portfolio.
• Regional Sales Growth: Generate revenue from travel advisors, agencies and prospective business partners throughout the assigned Central US region.
• Travel Industry Partnerships: Serve as the primary point of contact for travel agency partnerships in the region, managing client engagement and facilitating initiatives that generate opportunities for Mandarin Oriental hotels.
• Client Relationships: Build and maintain strong, trusted relationships with key travel advisors, agency partners and industry stakeholders.
• Fan Club Development: Promote Mandarin Oriental’s Fan Club preferred agency partner programme through advisor enrolment, training and ongoing engagement initiatives.
• Hotel
  
  Collaboration:
  
  Work closely with hotel-level sales colleagues to align account strategies, share client insights and support exceptional customer satisfaction.
• Sales Events: Lead annual Global Sales Calendar activities across the region, including roadshows, sales trips, workshops and client events.
• Industry Representation: Coordinate and participate in relevant trade shows, networking opportunities and industry events as required.
• Client Experiences: Host in-person client meetings, hotel site inspections and familiarisation trips across the Mandarin Oriental portfolio.
• Market Intelligence: Secure, analyse and evaluate economic, competitive and market information relevant to the assigned territories.
• Performance Reporting: Produce and analyse reports relating to assigned accounts, markets, sales activity and business performance.
• Salesforce Management: Develop and maintain an accurate and up-to-date database of accounts, contacts, opportunities and activities in Salesforce.
• Internal Communication: Participate in weekly sales meetings, monthly segment updates, regular one-to-one meetings and other relevant internal discussions.
• Cross-Functional Support: Provide assistance…