Sales Manager - North America; Miami

Sales Manager – North America
Department:
Sales & Marketing

Reports To:

Director of Sales & Marketing

Location:

The Setai, Miami Beach, Florida

Employment Type:

Full-Time
Work Arrangement:
On-Site Position – This is not a remote position
Position Summary
The Sales Manager – North America is responsible for developing, maintaining, and growing relationships with key luxury travel advisors, corporate accounts, leisure partners, group clients, and other strategic accounts throughout the North American market.
This is a full-time, on-site position at The Setai, Miami Beach. The successful candidate is expected to work from the hotel and be present on property as required by the Sales & Marketing department. This position is not eligible for remote or fully work-from-home employment.
The Sales Manager plays an important role in driving room revenue, occupancy, and overall hotel performance by identifying new business opportunities, strengthening existing partnerships, and representing The Setai, Miami Beach within the luxury hospitality and travel industry.
The ideal candidate is a highly motivated sales professional with strong knowledge of the luxury hospitality market, an established network of North American clients and travel professionals, exceptional communication skills, and a passion for delivering personalized service.

Essential Duties & Responsibilities
Sales & Business Development

• Develop and execute sales strategies for assigned North American markets to achieve or exceed annual revenue goals.
• Identify and pursue new business opportunities within the luxury leisure, corporate, group, entertainment, and travel advisor segments.
• Build and maintain strong relationships with high-value accounts, luxury travel advisors, consortia, agencies, tour operators, corporate clients, and industry partners.
• Conduct sales calls, client visits, presentations, property tours, and virtual meetings to promote The Setai.
• Proactively solicit new accounts and business opportunities through networking, prospecting, referrals, industry events, and market research.
• Maintain regular communication with key accounts and ensure strong account retention and growth.
• Develop account-specific action plans and monitor production against established goals.
• Promote the hotel's accommodations, restaurants, spa, events, and other amenities to maximize total revenue opportunities.

• Manage a portfolio of assigned North American accounts and ensure consistent engagement throughout the year.
• Establish trusted relationships with decision-makers and key influencers.
• Understand client needs and preferences and provide tailored solutions that reflect The Setai's luxury positioning.
• Monitor account production, room nights, ADR, revenue, and booking patterns.
• Identify opportunities to increase account production and develop new sources of business.
• Maintain accurate and timely records of sales activities, account information, and future opportunities within the hotel's CRM system.

• Develop strong relationships with luxury travel advisors, consortia, DMCs, tour operators, and other strategic travel partners.
• Represent The Setai at luxury travel trade shows, conferences, sales missions, client events, and networking opportunities.
• Participate in domestic sales trips and client appointments throughout North America as required.
• Coordinate and participate in familiarization trips, client events, hotel tours, and other promotional activities.
• Maintain current knowledge of luxury travel trends, competitive hotels, market conditions, and customer expectations.

• Work closely with Revenue Management and the Sales & Marketing team to identify opportunities to maximize revenue.
• Monitor market trends,…