Account Manager, Workplace Technology; WPT

Position: Account Manager, Workplace Technology (WPT)
Location: Northern

# Account Manager, Workplace Technology (WPT)
Experience Center - PORTLAND, OR 97209## Overview Salary Range$ - $ Salary Position Type Full Time## Description
*
* Duties & Responsibilities:

**# Client Relationship Management
* Serve as the primary point of contact for clients throughout the sales lifecycle.
* Build and maintain long-term relationships with new and existing clients.
* Deliver a high-touch, consultative client experience that reflects Hyphn's values and service standards.
* Understand clients' business objectives, workplace strategies, operational challenges, and technology needs.
* Conduct discovery meetings, needs assessments, and solution development sessions.# Business Development & Sales
* Identify, pursue, and develop new business opportunities within existing and prospective accounts.
* Generate revenue through relationship development, networking, referrals, industry events, and strategic outreach.
* Maintain and grow a healthy sales pipeline.
* Achieve annual revenue, gross profit, and strategic growth objectives.
* Lead or support responses to RFPs, RFQs, and other procurement opportunities.
* Identify opportunities to introduce additional Hyphn business units and services where appropriate.# Solution Development
* Collaborate with engineering and technical teams to develop effective workplace technology solutions.
* Assist clients in defining project scope, requirements, budgets, and desired outcomes.
* Support the development of estimates, proposals, and project documentation.
* Align recommended solutions with client goals, technical requirements, schedule constraints, and budget expectations.
* Stay current on workplace technology trends and emerging solutions to provide informed recommendations.# Project Transition & Internal Coordination
* Ensure all project requirements and expectations are clearly communicated to operational teams.
* Facilitate project handoff and kickoff meetings.
* Maintain active communication with project managers, engineers, and field teams throughout project execution.
* Support successful project delivery by proactively addressing client concerns and coordinating internal resources.
* Advocate for client success while maintaining alignment with project scope, schedule, and business objectives.# Pipeline & CRM Management
* Maintain accurate client, opportunity, and forecasting information within Hyphn's CRM platform.
* Provide regular sales forecasts and pipeline updates.
* Track key account activities, project milestones, and follow-up actions.
* Utilize CRM data to support strategic account planning and business development efforts.## Qualifications
** Required
* ** 5+ years of experience in one or more of the following industries:
* Audio Visual (AV)
* Structured Cabling / Low Voltage
* Security & Access Control
* Systems Integration
* Technology Consulting
* Construction Technology
* Proven experience managing client relationships and driving business growth.
* Strong understanding of solution-based sales methodologies.
* Experience developing scopes of work, budgets, quotes, and proposals.
* Excellent communication, presentation, and relationship-building skills.
* Ability to manage multiple priorities and deadlines.
* Valid driver's license, clean driving record and reliable transportation to travel to customer locations as required.
* Existing relationships within the Portland business and construction communities is strongly preferred.
** Preferred
* ** AVIXA CTS or other relevant industry certifications.
* Experience with D-Tools, Bluebeam, or similar industry software.
* Experience with CRM platforms such as Net Suite, Salesforce, Hub Spot, or similar systems.
* Knowledge of workplace technology project life cycles, design processes, and construction coordination.
* Familiarity with regional commercial construction and technology markets.# Core Competencies
* Client Focus
* Business Development
* Strategic Thinking
* Communication & Presentation
* Relationship Building
* Collaboration* Problem Solving
* Technical Aptitude
* Organization & Time Management
* Professionalism & Accountability#

Physical Requirements
* Ability to visit active construction and customer sites.
* Ability to occasionally lift up to 50 pounds.
* Ability to stand, walk, kneel, climb ladders, and work in varying site conditions when required.# Work Environment This position operates in a hybrid environment consisting of:
* Hyphn office locations
* Customer sites
* Remote work environments# # Language Skills Ability to read, analyze, and…