Clinical Diagnostics Account Manager

LGC Clinical Diagnostics, part of the LGC Group, has more than 30 years of experience as a leading and trusted global IVD quality manufacturer, with particular expertise in quality measurement tools (QMT) and reagents. Focused on five key areas - clinical biochemistry and immunoassay, serology, molecular diagnostics, clinical genomics, and reagents - it has around 450 employees across its four FDA-registered and ISO 13485-certified facilities in the USA and Ireland, and an ISO 9001-certified facility in England.

LGC Clinical Diagnostics partners with IVD and biopharmaceutical developers, CROs and academic institutions covering the entire diagnostic pipeline, from concept and early-stage research to accelerated product development and, ultimately, routine clinical use. It develops and manufactures a comprehensive portfolio of premium catalogue and custom-developed diagnostic quality solutions and component materials for the IVD and extended life sciences industry through its four brands, Maine Standards Company, Sera Care, The Native Antigen Company and Technopath Clinical Diagnostics.

Together, they serve 7,500+ customers in over 120 countries, providing products for more than 20 clinical application areas, including infectious diseases, NIPT, diabetes, cardiac disease and oncology.

This is a remote home-based position. Any US based location is acceptable for this role.

The Account Manager (AM) is responsible for day-to-day sales operations for LGC Clinical Diagnostics Division within an assigned territory. The AM will drive sales growth and long-term business relationships with end-user accounts for our diagnostic and genomics product lines.

• Develop consultative relationships with new and existing account base for all products.
• Achieves assigned monthly, quarterly, and annual sales goals.
• Maintain detailed understanding of all products and their relevance and application in the Clinical Laboratory space.
• Coordinates sales effort with marketing, sales management, customer service, accounting, logistics and technical support groups.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Update and maintain current Customer Relations Management database.
• Continue education on product advantages to ensure customer loyalty.
• Completes strategic customer account plans that meet company standards.
• Develops him/herself to be the trusted advisor to our customers.
• Maintains high customer satisfaction that meets company standards.
• Completes required training and development objectives within the assigned period.
• Attend trade shows in or out of assigned territory as requested.

• Exhibit an understanding of the importance of customer retention, continuous improvement, maintaining high standards of performance, partnership and attention to detail.
• Solid understanding of Clinical Laboratory testing including supporting technology
• Be a champion of meeting both internal and external customer needs
• Support an environment which promotes positive communication and respect.
• Excellent written, verbal communication, and presentation skills
• Must have a proven track record of meeting tight deadlines, working independently, and being diligent, meticulous, and resourceful in solving problems.
• A standout colleague who excels in collaborative team settings
• Ability to work in a fast-paced and challenging environment, with multiple and changing priorities while maintaining strong focus on execution and results
• Excellent follow-through ability is a must
• Strong interpersonal and teamwork skills with an ability to communicate at all levels of an organization both internally and externally
• Must be a continuous learner, always seeking opportunities to…