Director of Sales, AI Orchestration

As Director of Sales, AI and Experience Orchestration, you will lead a team of specialist overlay sellers responsible for driving sales of Genesys' AI powered customer experience and orchestration capabilities in North America. This role is focused on building, coaching, and scaling a high performing AI and Experience Orchestration specialist team that works with and through core Account Executives to influence territory strategies, accelerate deals, and drive AI-led outcomes for customers.

At Genesys, we are transforming the customer experience landscape through empathy, AI innovation, and global impact, and this role plays a critical part in advancing our Agentic AI vision.

• Lead, coach, and develop a team of AI and Experience Orchestration Directors (individual contributors) operating as specialist overlay sellers
• Establish clear operating models that define how AI specialists work with and through core Account Executives on accounts and opportunities - as well as drive autonomous activities and sales cycles in accounts where appropriate
• Drive consistent execution of AI focused sales motions that support pipeline and revenue goals
• Partner with subregional direct sales leadership to align AI specialist coverage, priorities, and engagement models
• Ensure AI specialists effectively translate customer business challenges into AI-driven use cases, measurable outcomes, and value narratives
• Model effective executive presence, thought leadership, and consultative selling techniques in customer and internal engagements, setting the standard for specialist sellers
• Support complex, strategic enterprise opportunities by engaging with senior customer stakeholders alongside Genesys sales leadership and specialist sellers
• Monitor AI market trends, competitive dynamics, and customer feedback to continuously evolve specialist enablement, messaging, and sales approach
• Collaborate cross functionally with Product, Marketing, Enablement, Customer Success, and Professional Services to bring customer insights back into the organization
  -leveling up the field and continuously improving Genesys go-to-market effectiveness

• Bachelor's degree or equivalent practical experience
• 10+ years of experience in enterprise software sales, including AI-related solutions in the customer experience domain
• 5+ years of people management experience leading specialist overlay / subject matter expert, direct sales, or pre-sales teams
• Strong understanding of AI powered customer experience, conversational AI, or experience orchestration technologies
• Proven ability to influence outcomes through partnership with Account Executives and sales leadership without direct account or opportunity ownership
• Demonstrated success supporting enterprise sales teams in driving new logo acquisition and expansion growth
• Excellent communication, presentation, and executive engagement skills
• Strong collaboration skills and comfort operating in matrixed sales environments
• Ability to manage multiple priorities and guide teams through complex, ambiguous sales cycles

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$ - $

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

• AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI…