Account Manager, Accelerate; Fully Remote

• Retain your book by owning renewals and hitting retention targets, starting conversations early.
• Keep customers healthy by tracking usage and automation rates, spotting risk, and building plans.
• Show value through regular check-ins and connect Ada to resolved conversations or cost savings.

Growth:

• Find expansion opportunities like higher volume, new channels, or new use cases.
• Build relationships with day-to-day contacts and decision-makers who own renewals.
• Forecast accurately by keeping Salesforce updated with clear renewal and pipeline data.

Skills & Fit:

• 1+ year in customer-facing or commercial roles like Account Manager or BDR, ideally in B2B SaaS.
• Organized and comfortable juggling many accounts without letting things slip.
• Coachable, curious about business numbers, and calm when customers are frustrated.

Ada is an AI customer service company that helps enterprise companies deliver extraordinary customer experiences through automation. Established in 2016, Ada has powered over 5.5 billion interactions for brands like Square and YETI, backed by over $250M in funding and driven by a culture of growth and continuous improvement.