Account Executive​/Manager; Part-Time

Salary: from $26.44/hour, 20-25 hours expected per week

• 401(k)
• flexible schedule
• paid vacation
• company holidays
• floating holidays
• sick time

Requires background check

Divert
360 is a woman-owned and operated, Houston-based small business providing sustainable waste management solutions through analytics, innovative technologies, training, and culture change. The client partnerships we develop allow us to incorporate waste management solutions to drive sustainability efforts, create operating efficiencies, and support our clients’ overall waste management programs.

We are seeking an hourly part-time Account Executive/Manager
within the Houston area to join our team to ensure client satisfaction, retention, and loyalty, contributing to the growth and profitability of our company. This is a remote, work-from-home position with occasional travel to the Richmond area company office or client sites in the Greater Houston area. We are looking for a self-motivated and detail-oriented self-starter interested in working 20-25 hours per week during regular business hours, Monday through Friday.

This position has the potential for advancement.

• Respond to and resolve customer inquiries expeditiously, ensuringa high levelof satisfaction
• Actively seek opportunities to introduceadditionalservices, increasing revenue potential within each customer’s business portfolio
• Compile client sustainability data and work with the team members to address concerns and ensure clients meet their target goals
• Manage vendor services, ensuring service completion and satisfaction

• Serve as the primary point of contact for clients
• Maintain existing client accounts by building strong, long-term relationships and fostering customer loyalty
• Effectively communicate with clients, ensuring high levelsof satisfaction, and consistently addressing their needs and concerns
• Provide expert advice and guidance that exceeds client expectations
• Manage vendor relationships and contracts

• Understand the full suite of company offerings toidentifyopportunities for continuous improvement in customer programs
• Maintain and update daily activities in the company CRM system, including calls, meetings, emails, and documents
• Manage and maintain
  
  Certificates of Insurance (COI) renewal
• Advance to leading periodic review meetings with clients to update progress and reassess goals
• Perform other duties as assigned to support the overallobjectivesof the company

• Bachelor's degree from an accredited college/university; OR 3-5 years of account management experience in lieu of a degree
• Proficiency in Microsoft 365 suite, including SharePoint, Outlook, and Teams
• Advanced skills in Microsoft Word and Excel preferred
• Comfortable working with numbers; role involves regular work updating spreadsheets, checking totals, catching small discrepancies, and basic calculations (e.g., percentages, fractions, quantities)
• Ability to establish and maintain strong, long-term relationships with clients to foster loyalty and trust
• Excellent verbal and written communication skills to effectively interact with clients and internal teams, ensuring clarity and satisfaction
• Strong analytical and critical thinking skills to identify issues, develop solutions, and resolve client inquiries and problems expeditiously
• Commitment to providing exceptional customer service by understanding client needs and ensuring high levels of satisfaction

• Self-Motivated:
  Able to consistently set a schedule and accomplish tasks within a given timeframe
• Self-Starter:
  Demonstra…