Sales & Service Solutions Consultant - Material Handling

Description

Sales & Service Solutions Consultant

Exempt

Sales

8

Material Handling

No

Sales & Service Parts Operations

Corporate Aftermarket Manager

As a Sales and Service Solutions Consultant for Total Industries, you will serve as the primary customer contact within your assigned territory, responsible for identifying, developing, and growing customer relationships through the sale of material handling equipment, service programs, rentals, training, and other solutions across the Total Industries portfolio. You will prospect new business opportunities while managing and expanding existing customer accounts to increase market penetration, customer satisfaction, and long-term profitability.

As a trusted advisor, you will conduct customer needs assessments, analyze equipment and operational requirements, provide recommendations and proposals, coordinate equipment demonstrations, and present tailored solutions that improve customer productivity and business outcomes. You will work closely with Equipment Sales peers, Service Advisors, Technicians, Parts, Rental, Operations, and Accounting teams to ensure seamless customer experience and deliver exceptional service throughout the customer lifecycle.

The successful candidate will possess a passion for developing new business, a commitment to building lasting customer relationships, and the ability to provide consultative solutions that meet customer needs while achieving individual sales and market share objectives.

The following reflects the essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time.

• Prospect and develop new business opportunities through cold calling, networking, referrals, lead follow-up, direct marketing, and territory management activities.
• Source and provide material handling equipment, service programs, rentals, operator training, and other solutions that meet customer needs.
• Conduct customer equipment and operational needs assessments to identify opportunities for equipment, service, and productivity improvements.
• Develop and present proposals, quotations, demonstrations, and solution recommendations.
• Sell planned maintenance (PM) agreements, full maintenance programs, repair services, rentals, operator safety training, and new and used equipment.
• Partner with internal subject matter experts to provide customers with comprehensive solutions across the Total Industries product portfolio, including automation, warehouse solutions, racking, doors, and other related offerings.
• Achieve annual sales, gross profit, market share, and territory growth objectives.
• Maintain awareness of local market conditions, competitive activity, and customer needs.

• Serve as the primary point of contact for assigned customer accounts.
• Conduct regular business reviews and customer meetings to assess satisfaction levels, identify opportunities, and strengthen relationships.
• Promote, protect, and expand existing customer accounts while identifying competitive accounts to target and convert.
• Collaborate with Operations and Service teams to ensure customer concerns are resolved promptly and professionally.
• Educate customers regarding equipment operation, maintenance requirements, safety practices, and service offerings.
• Coordinate service onboarding and first-time maintenance activities with Service Advisors and Operations teams.
• Foster long-term customer loyalty through consistent communication, responsiveness, transparency, and accountability.

• Maintain accurate and current customer records, contact information, sales activities, opportunities, forecasts, and reporting within the designated CRM platform.
• Keep account profiles, prospect records, and pipeline information current and accurate.
• Maintain regular territory coverage and customer contact plans.
• Support customers through the Toyota Delivery Experience Program and other company initiatives.
• Develop account growth plans for strategic customers and target accounts.

• Submit credit applications and coordinate with Accounting to confirm customer account approval.
• Ensure compliance with company policies, pricing guidelines, procedures, and ethical standards.
• Stay current on product knowledge, sales training, manufacturer…