Remote - Georgia​/Client Management

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that delivers unique, personalized customer experiences across platforms and devices. With 16,000+ teammates across 50+ global offices, we partner with Fortune 1000 companies to drive measurable growth through integrated data, CX, and technology solutions.

As Vice President, Client Partner, you are the senior-most Merkle executive on the account. You carry the account’s commercial result, set its strategy, and hold the client relationship at the altitude where budget decisions are made. Every other Merkle function on the account—account management, delivery, solutioning, and sales—contributes to a plan you own.

You will lead a portfolio of strategic accounts generating $5M to $30M+ in annual net revenue across Merkle’s integrated capabilities:
Modern CRM, Content Supply Chain, Martech for Media, Connected CX, B2B Transformation, and AI & Agentic Services, supported by alliance partnerships with Adobe, Google, Salesforce, AWS, and Braze, and the full power of One Merkle + One dentsu.

The mandate is deliberate in its order: retention precedes growth. An account that is expanding while its base erodes is not growing. You are measured on the health and defense of the existing book before the increment. That means re-underwriting the value of current work every quarter—not just at renewal—then extending into adjacent scope where Merkle’s delivered performance is already the evidence, and finally opening new buying centers and capabilities with the Enterprise Sales Lead.

You are not an account manager, a delivery leader, or a sales lead. Account management administers the commercial mechanics you direct. Delivery owns method and quality; you set the outcome and the commercial envelope. The Enterprise Sales Lead originates against the strategy you set. The client should be able to name one Merkle executive accountable for their account, and that executive should be able to answer any commercial, relationship, or delivery question about it without deferring.

Where the client routes around the Client Partner, the role is not being performed.

This role requires being onsite at our client location that is based in Atlanta, GA, and reports to the SVP, Growth Officer.

• Own a portfolio of strategic accounts end-to-end: client satisfaction, revenue retention (>90%), margin quality, forecast accuracy, and year-over-year growth
• Defend the contracted revenue base against scope erosion, in-housing, offshore substitution, procurement-driven rate compression, and competitive displacement—re-underwriting the value case quarterly, not annually
• Drive revenue expansion through cross-sell, adjacent-scope extension, new buying center entry, and AOR expansion, with at least two qualified non-CXM opportunities per book in support of the One dentsu growth model
• Set and own the account strategy and growth plan, ensuring account management, delivery, and the Enterprise Sales Lead are working to a single, current, written plan you chair
• Hold executive relationships personally at the altitude where budget decisions are made—CMO, CIO, CFO, and their direct reports—and map stakeholder coverage so that no single departure creates material account risk
• Navigate complex multi-stakeholder environments across business, technology, operations, vendor management, and procurement, adapting your approach to each buyer style and extending Merkle’s footprint up and across the client organization
• Manage all commercial aspects of the account: contracts, pricing, profitability, revenue and margin forecasting, and AR health, with the discipline to keep Salesforce accurate and current at all times
• Bridge sub-Practice delivery…