Client Success Manager

With Me, Inc. delivers convenient technology-powered amenities to clients and their guests. On the forefront of innovation, we're a remote first company that emphasizes a healthy work/life balance. We are profitable, operate in all 50 states, and have been ranked as one of the 5000 fastest-growing private companies in the United States for three consecutive years. Watch our employee video to learn more about working at With Me and discover why we were named a top employer by the National Apartment Association !

Print With Me makes printing convenient for everyone, everywhere. We're an automated printing solution found nationwide in coffee shops, co-working spaces, and multifamily apartment building locations.

Sip With Me is specialty coffee made simple. Our mission is to provide an innovative and cost-effective automated coffee solution for multifamily, coworking, and other business verticals.

With Me, Inc. is actively scaling with many of the National Multifamily Housing Council Top 50 managers and owners in the country, including Lincoln Property Company, Greystar, Fairfield, Avenue5, and many others.

With Me is seeking a Client Success Manager to build, manage, and grow client relationships across a dedicated book of business. In this high-impact, fully remote role, you’ll serve as the primary point of contact for clients from post-installation through the full lifecycle of the service contract. You will focus on proactive communication, consultative account management, retention, and long-term client satisfaction while identifying opportunities to drive growth through upsell and cross-sell strategies.

This role also plays a key part in reducing churn, delivering strategic business reviews, and partnering cross-functionally to elevate the client experience.

• Manage client relationships across your book of business from post-installation through contract lifecycle
• Build strong, proactive client relationships focused on engagement, satisfaction, and retention
• Conduct Quarterly Business Reviews (QBRs), present performance insights, and deliver actionable recommendations
• Establish regular communication cadences with newly onboarded clients and clients nearing renewal
• Identify and address risks early to reduce churn and improve retention
• Drive upsell and cross-sell opportunities by presenting tailored solutions and package enhancements
• Monitor change-of-ownership contract processes to help ensure smooth transitions and prevent account loss
• Use Salesforce to track client activity, maintain accurate records, analyze performance metrics, and generate insights
• Collaborate cross-functionally with Operations, Sales, and Marketing to resolve client concerns and escalations
• Represent With Me in client meetings, conferences, and work events while serving as a strong client advocate

• Three (3) to five (5) years of experience in client success management, or account management
  • Experience in the multi-family segment is extremely helpful in this role
• Proven ability to build and maintain strong client relationships and resolve issues proactively
• Experience conducting welcome calls, client reviews, creating presentations, and delivering persuasive presentations
• Strong communication, relationship-building, and organizational skills
• A results-driven approach with a track record of supporting retention, upsell, and cross-sell goals
• Extensive experience using Salesforce to manage account data, analyze metrics, and support reporting
• Ability to manage multiple client accounts in a fast-paced, scaling environment
• Bachelor’s degree in Business Administration, Marketing, or a related field is strongly preferred, or equivalent experience
• Startup or technology-driven company…