Senior XD Researcher

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

• Medical:
  
  Multiple plan options.
• Dental:
  
  Delta Dental or reimbursement account for flexible coverage.
• Vision:
  
  Affordable plan with national network.
• Pre-Tax Savings:
  
  HSA and FSAs for eligible expenses.
• Retirement:
  Competitive retirement package to secure your future.

As a Senior User Experience Researcher, you will help your team of UX designers, product managers, and engineers to understand user needs. You will work with stakeholders across functions and levels and have an impact at all stages of product design and development. You will explore user behaviors and motivations by conducting primary research such as field studies, interviews, card sorts, tree tests, diary studies, participatory design workshops, surveys, usability tests, and behavioral data analysis.

Work directly with patients, providers, and other users of our digital products, conducting and coordinating studies, and then synthesizing the research into findings for consideration and discussion. Establish the goals of the research, the methods they will use to gather data, and the budget and timelines required. Create recruiting screeners, test scripts, and interview guides, and utilize a variety of methods (including in-person, remote/ moderated, remote/unmoderated, etc.)

to conduct sessions. Recruit participants and/or provide oversight to vendors that assist with research and / or subject recruitment. Create a deep understanding and empathy for our customers. Understand how research impacts our products and the relevance of research to our products and key stakeholders; identify risks and create mitigation strategies. Experience with Agile-based functional teams/squads. Effective communication skills, including the ability to clearly and concisely articulate research, ideas, perspectives in a diplomatic and persuasive manner.

Demonstration of exemplary work and professionalism as a non-managing leader in the XD team, including establishing an environment of psychological safety; the ability to build professional, productive, trusting relationships with partners and team members. The ability to communicate persuasively and passionately about the value of the discipline and demonstrate the impact of research on business objectives. Contribute to the evolution of our user research repository and body of knowledge.

Collaborate with and inspiring others on the research team, keeping up with the industry evolution including best practices, research methods, new trends, and tools. The ability to manage ambiguity, work autonomously and multi-task in a fast-paced environment.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

High School Diploma/GED and 7+ years proven success leading user research projects with demonstrated impact in an agency or enterprise setting (Healthcare experience a plus).

BS or MS in Human-Centered Design, Human Factors, Cognitive Psychology or related discipline preferred, but not required. A compelling portfolio of professional research work that showcases your skills and deliverables. End-to-end knowledge of all stages of research (study design, recruiting, moderation, analysis and reporting). Experience with a variety of research tools, such as User Zoom, , dScout, Optimal Workshop, Tobii Eye Tracker, Dovetail, or similar tools.

Strong oral and written communication skills, including presentation skills and an ability to persuasively articulate research perspective. Experience and training in Personal Identification Information (PII) or Personal Health…