National Field Service Engineering Specialist, Digital Pathology - REMOTE​/FIELD

Position: National Field Service Engineering Specialist, Digital Pathology - REMOTE / FIELD
Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Biosystems, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

At Leica Biosystems, we're not just shaping the future of cancer diagnostics - we're transforming lives. Our mission of "Advancing Cancer Diagnostics, Improving Lives" is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most.

When you join Leica Biosystems, you're not just taking a job; you're becoming part of a passionate team that knows every moment matters when it comes to cancer. You'll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you'll be inspired each day to stretch, grow, and make an impact.

Learn about the Danaher Business System which makes everything possible.

The National Field Service Engineering Specialist / National Product Specialist, Digital Pathology for Leica Biosystems is responsible to work collaboratively with product management and the responsible Business Unit to review and maintain instrument quality, serve as a Qualified Trainer for the products supported, and provide escalation support to include leading the activities and coordinating with other internal teams and the Business Unit, with an emphasis on Digital Pathology product lines.

This position reports to the Senior Service Training Manager and is a field-based role preferably in the Central / West region.

In this role, you will have the opportunity to:

+  Provide advanced remote and onsite technical service and high-level support on Digital Pathology equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for Leica.

+  Act as a liaison to the Business Unit (BU) to communicate trends and correct parts issues, effectively communicating (both written and verbal) with internal colleagues and external customers within established time guidelines in order to meet customer's expectations.

+  Broaden knowledge and experience to improve product, application and professional development skills and ultimately, represent the company in a highly professional manner. Shall also assist with the training and mentoring of other team members to improve overall performance of the team.

The essential requirements of the job include:

+ Associate degree with 3+ years of field service engineering AND demonstrated expert knowledge of the diagnosis, repair and maintenance of Digital Pathology instruments.

+ 1+ years of technical training experience in a classroom setting.

+ Proven ability to apply strategic thinking to identify opportunities for improving customer outcomes, instrument performance, and service efficiency. Please be prepared to discuss specific examples from your experience.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

+ This position requires up to 70% flying and/or driving travel, which includes overnight stays.  Travel will primarily be domestic but may occasionally be international.

+ Must have a valid driver's license with an acceptable driving record

+ Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted.  Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.

It would be a plus if you also possess previous experience in:

+ 10+ years of industry experience

+ Experience in Leica Biosystems Digital Pathology equipment

Leica Biosystems, a Danaher…