Information Architect

Senior Researcher

This is a remote position.
JOB

Ad Hoc is a technology company that empowers organizations to deliver scalable, impactful digital services. Using modern, agile methods, our team creates products that meet people’s needs and transform their experience of government.

Our collaborations have shaped some of the defining moments in public-sector service delivery. We’ve helped build products that connect Veterans to tailored services, help millions access affordable health care, and support important programs like Head Start. As we work with agencies to deliver critical services, we’re also changing how the government approaches technology.

Our culture, communications, and tools are built for remote work, enabling us to bring together top talent nationwide. At Ad Hoc, remote life empowers our teams to design work environments that fit their lives and that foster flexibility and collaboration to achieve positive outcomes for our customers.

Ad Hoc values acceptance, accountability, and humility. We aren’t heroes. We learn from our mistakes and improve the process for the next time. We build small, inclusive teams to collaborate closely with our partners to solve the right problems and deliver software that works.

The Veterans Affairs business unit helps transform the VA into a modern digital services organization where Veteran outcomes are at the center of every effort. We partner with the VA to design and deliver seamless user experiences for Veterans, their families and caregivers, and VA employees. By applying better practices in service design, product management, and technology, we enable the VA to increase the use, quality, and reliability of services and decrease the time Veterans spend waiting for outcomes.

The Senior Researcher serves as an experienced individual contributor within a team, with the expectation of continuing to develop leadership, guidance, and mentoring skills. With minimal oversight from leadership, you will support the team in meeting scope, schedule, and delivery requirements.

A Senior Researcher contributes to the long-term goals of the program and the development of the program’s research strategy. You may serve as the discipline’s primary lead when working with stakeholders and use strong influencing skills to drive improvements in research processes and practices.

• Builds strong relationships with team members, government and company stakeholders, and program management
• Leads cross-functional efforts with team members and team leads
• Navigates ambiguous requirements and environments to support successful delivery
• Plans, conducts, analyzes, and shares research based on team questions, needs, and goals
• Prioritizes research projects based on team needs, goals, and research capacity
• Plans and facilitates collaboration between researchers, product team members, and stakeholders
• Influences and communicates the research strategy for the program
• Coaches and mentors researchers, providing actionable feedback that supports growth within the research discipline
• Participates in evaluating candidate homework assignments and panel interviews
• Identifies risks, communicates them to leadership, and provides recommendations to mitigate identified risks
• Oversees research scope and the development of recommendations, effectively communicating results to internal and external stakeholders
• Contributes to the planning, execution, and synthesis of research
• IA standards stewardship:
  Upholds and interprets VA.gov information architecture (IA) and design component standards, ensuring products align with…