Lead Compliance Analyst

Overview

Lead Compliance Analyst — Travel Guard team at Zurich Cover-More. This role guides Travel Guard through its first-ever SOC 2 journey and builds an enterprise-wide compliance foundation. You will shape our audit strategy from the ground up—leading readiness assessments, driving control design, partnering with experts across IT, Security, Legal, and Operations, and serving as the go-to liaison with external auditors. Your work will directly safeguard sensitive traveler data, strengthen global customer trust, and elevate our organization’s security posture.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group. Our family of customer-facing brands includes Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. We’re proud to be one of the world’s leading travel insurance and assistance providers, protecting millions of travellers worldwide each year.

• Lead the end-to-end SOC 2 audit process from initiation through final reporting, including scoping, evidence collection, gap remediation, and coordination with external auditors
• Develop, document, and maintain compliance artifacts such as policies, procedures, control matrices, and risk registers tailored to travel-insurance operations (e.g., claims handling, customer portals, payment processing)
• Partner cross-functionally with IT, Security, Legal, Operations, and other teams to design and implement controls that address industry-specific risks, including PCI, global privacy regulations (GDPR/CCPA), and sensitive traveler data handling
• Establish processes for continuous monitoring and internal control testing to maintain ongoing SOC 2 compliance and support future Type 1 and Type 2 audits
• Stay current on AICPA SOC 2 updates, evolving Trust Services Criteria, and regulatory requirements that affect the travel insurance and travel-assistance sectors
• Mentor and guide team members on SOC 2 best practices and contribute to related control frameworks such as ICIF/ICFR

• A bachelor’s degree in Information Systems, Business, Cybersecurity, or related field
• 5+ years in IT audit, compliance, or risk management with 3+ years leading SOC 2 audits (experience initiating first-time audits highly preferred)
• Exemplary customer service skills when communicating with internal teams and external customers
• Exceptional communication skills to explain complex compliance topics to technical and non-technical audiences
• Strong project management, analytical, and leadership abilities; team mentoring experience is advantageous
• Ability to shift priorities based on deliverables and project deadlines

We value optimism, caring, togetherness, results-orientation, and forward-thinking. We have more than 3000 employees worldwide and are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.

• Job flexibility
  . Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.
• Career growth
  . Comprehensive onboarding, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.
• Time for you and your community
  . Regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.
• Health and retirement
  . Competitive high-deductible health plan, EAP programs and health/well-being activities, plus 401(k) with employer matching.
• Diversity and inclusion
  . We embrace diversity and encourage you to bring your whole self to work.

Nearest Major Market: Wausau

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