Program Manager, Global Security Operations; Remote

Position: Program Manager, Global Security Operations (Remote)
Who We Are Looking For

Crisis
24 is seeking a highly experienced Security Operations Center Subject Matter Expert (SME) to lead and enhance our global security operations initiatives. This role is pivotal in designing, optimizing, and supporting 24/7 security operations with corporate clients, ensuring the protection of people, assets, infrastructure, and sensitive operations globally. The ideal candidate will bring a strong background in physical security, GSOC operations, incident management, project delivery, and a baseline knowledge of IT/cybersecurity concepts.

This position will also support executive protection (EP), intelligence analysis, travel risk management, and other core security functions within enterprise corporations. This job will sometimes require travel to client sites for extended periods of time depending on business needs.

Key Responsibilities:

* Serve as a SME for GSOC operations, advising on best practices, KPIs, SOP development, and global scalability.

* Develop, review, and refine operational procedures, escalation protocols, and intelligence integration processes.

* Drive projects related to GSOC setup, upgrades, expansion, or vendor transitions-including needs assessments, gap analysis, and roadmap development.

* Collaborate with stakeholders across Physical Security, Executive Protection, Facilities, HR, IT, Cybersecurity, and Business Continuity teams.

* Ensure seamless coordination and response to real-time incidents, crises, and emergencies, while maintaining situational awareness across global operations.

* Evaluate and advise on technologies including video management systems, access control, alarms, and mass communication tools.

* Support the buildout and auditing of security intelligence, travel risk, geopolitical events, and threats to executives or key assets.

* Liaise with third-party GSOC vendors and integrators; provide quality assurance and performance oversight.

* Mentor and train GSOC personnel; design and deliver training content and certification paths as needed.

* Integrate physical and logical security risk management to support convergence between physical and cyber domains.

* Support key business initiatives, product launches, events, and high-risk travel through coordinated GSOC support.

* Maintain existing client relationships with key global clients and partners to ensure customer centricity remains at the heart of Crisis
24.

* Anticipate client needs and industry trends to exceed client expectations through tailored operational delivery.

* Understand, meet, and exceed business development goals and objectives through programmatic development.

* Attend security conferences and maintain relationships with external security groups.

* Leverage benchmarking sessions internally and externally.

* Effectively retain existing customer accounts and develop long-term customer relationships.

* Achieve customer retention targets on a regular basis.

* Develop and maintain a strong working knowledge of the Crisis
24 service delivery and products.

* Accurately forecast both retention and upsell business for your customer base.

* Frequent engagement with client reps in your customer base.

* Accurately maintain all customer activity within CRM (Salesforce).

* This

Job Description is not a comprehensive list of all required activities, duties, or responsibilities. Duties, responsibilities, and activities may change at the discretion of the leadership at any time with or without notice

Required Qualifications

* Bachelor's degree in one of the following:
Criminal Justice, Cyber Security, Security Management, Homeland Security, International Affairs, Political Science, Emergency Management, or a related field.

* Minimum 5 years of experience in GSOC operations, with a minimum of 3 years in leadership, consulting, or SME role.

* Demonstrated experience managing or advising on global physical security programs, crisis response, and executive protection support.

* Knowledge of security technologies (CCTV, VMS, access control, threat monitoring platforms, incident management tools)

* Familiarity with cybersecurity/IT security principles, such as data protection, network monitoring basics, and SOC coordination-though not a primary focus.

* Proven project management experience, including rollout of new technology, facilities, or operational models.

* Strong understanding of incident response, risk analysis, continuity planning, and protective intelligence.

* Excellent communication and stakeholder engagement skills-able to brief executive leadership and cross-functional partners effectively.

* Must be a competent user of Microsoft Suite and Google Suite.

* Must be willing to sign an NDA and maintain strict confidentiality.

* Must be able to communicate effectively, both verbally and in writing.

* Ability to maintain a professional demeanor during stressful situations.

* Must be able to quickly adapt and excel in dynamic situations.

* Demonstrated organizational and time management skills.

* Successful client management…